Tyanna Newby

• Serves customers by selling products and meeting customer needs
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors
• Try to locate lost freight; perform dock checks for lost freight
• Handle the disposition of the OS&D freight with the shipper
• Execute on hands and refusals
• Maintain the OS&D freight on the dock for final disposition

Worked part-time in a family-owned restaurant primarily on weekends for limited hours.

Supervised kitchen inventory and dining room activities.

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
• Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells
• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
• Hiring manager

• Coordinated with Distribution and Sales & Marketing to ensure accurate processing of all ground delivery shipments for vendors within Canada
• Prepared BOLs and respective custom-related documents for between 100 - 600 shipments daily resulting in successful delivery of large packages across Ontario
• Prepared and processed customs (ACE/ACI/PAPS/PARS) and other dispatch-related paperwork and Customs documents
• Pursued and coordinated with internal and external stakeholders regarding ETA of any shipments in transit including large appliances and furniture
• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices