Summary
Overview
Work History
Education
Skills
Achievementsskills
Timeline
Generic

Tyanna Haywood-Panton

Summary

Driven and empathetic, bringing deep understanding of customer satisfaction and relationship-building. Possesses strong problem-solving and communication skills, along with keen ability to analyze customer feedback and implement effective solutions. Committed to enhancing customer experiences and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Customer Experience Manager/Full-time Station Attendant/ Gate/Tow Planner

Air Canada
12.2022 - Current
  • Maintaining safety and the security of the ramp
  • Responsible for managing, directing, and coordinating daily operations of ramp in designated zones
  • Responsible for assisting loading aircrafts
  • Managing front line unionized employees (answering phones, planning operation)
  • Working indoors/outdoors
  • Manage escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervise daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handle complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Program Counsellor

John Howard Society
10.2021 - 12.2022
  • Became familiar with client information including PBC conditions, offence patterns, risk/needs factors and family concerns.
  • Followed through will all safety protocols and procedures.
  • Developed interpersonal relationships with clients to assist in the attainment of clients' goals.
  • Promoted client autonomy by empowering them to take an active role in their personal growth and development.
  • Assisted in the development of program policies and procedures, contributing to overall improvements in service delivery.

Head Waitress

Horseshoe Tavern
10.2013 - 12.2022
  • Performed tasks such as Point of Sale systems operation handling credit and debit payments, and balancing cash drawer
  • Ensured cleanliness of dining throughout day
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Judicial Assistant

Ministry of The Attorney General
04.2022 - 09.2022
  • Received materials filed prior to pre-trials and trials and ensuring that documents are filed according to established rules and procedures
  • Responded and resolved inquiries by telephone, in writing and in person regarding the status cases from judiciary, lawyers, and the public; referring more complex matters to appropriate supervisor
  • Assisting the Trial Coordinator with court lists and or related court documents
  • Contributed to a positive work environment by fostering teamwork among court staff members.
  • Maintained confidentiality of sensitive information while handling high-profile or complex cases.
  • Expedited court proceedings by effectively prioritizing tasks according to urgency and deadlines.

Education

Post Graduate Degree - Human Resources Management

Humber College
06-2025

BA - Justice Studies

University of Guelph-Humber
06-2024

Diploma - Community & Justice Services

Humber College Lakeshore Campus
01.2021

Certificate - Court Support Services

Durham College
01.2015

Skills

  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Proficient with entering data into a computerized system such as CDMS
  • Proficient in StaffAdmin/ Staff Manager/ Webfocus
  • Able to type and review endorsements from Judges

Achievementsskills

  • Proficient in Microsoft Office (Excel, Word, PowerPoint) computerized system such as OMSVISION
  • Obtained Smart Serve License in 2015
  • Obtained Health & Safety award for January 2018 at Toronto Pearson Airport
  • Proficient with entering data into a computerized system such as CDMS
  • Proficient in StaffAdmin/Staff Manager/Webfocus
  • Able to type and review endorsements from Judges.

Timeline

Customer Experience Manager/Full-time Station Attendant/ Gate/Tow Planner

Air Canada
12.2022 - Current

Judicial Assistant

Ministry of The Attorney General
04.2022 - 09.2022

Program Counsellor

John Howard Society
10.2021 - 12.2022

Head Waitress

Horseshoe Tavern
10.2013 - 12.2022

Diploma - Community & Justice Services

Humber College Lakeshore Campus

Certificate - Court Support Services

Durham College

Post Graduate Degree - Human Resources Management

Humber College

BA - Justice Studies

University of Guelph-Humber

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Tyanna Haywood-Panton