Tyana Hullick
Delta,BC
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
15
15
years of professional experience
Work History
Training and Development Manager/Store Manager
Lucky Brand Jeans
01.2019 - Current
- Maximize the effectiveness and profitability of the team while creating a stimulating work environment, hiring and onboarding, Training and development, creating effective schedules to ensure we come in line with wage cost.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Office Administrator Coordinator
Cambie Roofing Contractors
11.2021 - 02.2024
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Acting Store Manager
Lucky Brand Jeans
01.2018 - 01.2019
- Progressed from sales associate to ASM, Quickly to Acting store manager of multiple locations
- Working with the manager to coordinate the operations and ensure to meet our customers needs and service standards, over seeing the team and driving results.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
bar, owner operator
Self Employed
01.2015 - 01.2017
- Networking and marketing to create a customer base, creating reports to track sales productivity, giving exceptional customer service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Managed day-to-day business operations.
Shipper
Napa Auto Parts
01.2009 - 01.2015
- Progressed from delivery driver to shipper receiver/ dispatcher
- Responsibilities included organizing drivers routes and customer orders for a timely delivery, receiving and putting away stock as well as shipping stock to other store locations, while maintaining a clean, safe and organized warehouse
- Preparing daily bank deposits
- Skills Driving sales,Team building, Communication, Strong interpersonal skills, strategic thinking/ problem solving
- Urgent in meeting deadlines
- Styling in trend top to bottom.
- Picked orders, scanned products and packed boxes.
- Coordinated storage locations and product movements.
- Checked shipments against paperwork and signed documents.
- Processed and restocked returns.
- Scheduled pickups and deliveries to maintain smooth operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Education
Aesthetics
John Casablancas
Vancouver, BC10.2016
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Charles Bloom Secondary
2010
Skills
- Coaching Leadership
- Strategic Planning
- Overcoming Obstacles
- Sales Force Management
- Territory Volume
- Training and Development
- Quotas and Goals
- Persuasive Negotiations
- Upselling Techniques
- Sales Expertise
- Unsupervised Learning
Timeline
Office Administrator Coordinator
Cambie Roofing Contractors
11.2021 - 02.2024
Training and Development Manager/Store Manager
Lucky Brand Jeans
01.2019 - Current
Acting Store Manager
Lucky Brand Jeans
01.2018 - 01.2019
bar, owner operator
Self Employed
01.2015 - 01.2017
Shipper
Napa Auto Parts
01.2009 - 01.2015
Aesthetics
John Casablancas
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Charles Bloom Secondary
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