Ty Miners
Waterloo,Canada
Summary
Highly motivated Beverage & Service Manager with 7 years of Hospitality experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with a proven history of effectively collaborating across all organizational levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beverage & Service Manager
The Argyle Arms
- Effectively ensured guest satisfaction throughout entire experience of service
- Led team through pre-shifts and updated staff on upcoming events and service expectations
- Competently ensured that all drinks and meals were prepared to spec and in proper timing as per the locations goals
- Assisted in achieving budgetary goals by upselling and suggesting beverages and meals to clients
- Experimented with new ideas through the bar and service team to ensure team moral was an all-time high
- Acted as a stand-in bartender to assist the bar team at achieving appropriate guest experience times on drinks and service
- Excelled in all categories of food and wine knowledge, allowing an opportunity to train others.
Beverage & Service Manager
The Bauer Kitchen - Charcoal Group
06.2018 - 11.2022
- Effectively managed front of house teams of 30+ members during services of 200+ covers consistently and peak hours of 400+ covers/night
- Ensured high value and consistent quality from the bar team in their preparation, team leadership and service excellence
- Adhered to all guidelines and protocols for sanitation and preparation of the restaurant successfully passing Audit scores of over 90%
- Passionately resolved customer service issues or disputes by leading in a customer focused manner, taking pride in the resolution, and ensuring guest satisfaction
- Excelled at hands on leadership stepping in as lead bartender or well service bar to ensure 3-minute drink times from punch to table
- Led seasonal cocktail changes ensuring all SOP's and standards were adhered to and fully understood
- Consistently managed, monitored, and adjusted spirits, wine and beer inventory to ensure accurate reporting of COGS consistently falling within budgeted expectation
- Participated in and projected fiscal year budgets for sales from the beverage program affecting the operation of the entire facility
- Grew within the company from 2018-2019 from a Service Manager to a Beverage manager due to passion and excellence for guest and product excellence.
Education
Graduated -
Galt Collegiate
01.2014
Skills
- Time Management
- Highest Guest Check Average
- Excellent Communication
- Team Leadership
- Guest and Customer Retention
- Budgeting & Forecasting
Certification
- Smart Serve Certified
- Joint Health and Safety Committee
Languages
English
Full Professional
Timeline
Beverage & Service Manager
The Bauer Kitchen - Charcoal Group
06.2018 - 11.2022
Beverage & Service Manager
The Argyle Arms
Graduated -
Galt Collegiate
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