Ty Mills
Edmonton,AB
Summary
Driven by a commitment to excellence, I leveraged customer service and cash handling skills to significantly enhance customer satisfaction. As a coaching assistant and volunteer, I demonstrated motivational leadership and cross-cultural understanding, contributing to team cohesiveness and community engagement.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Lash & Brow Studio
2024.06 - 2024.08
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Volunteer
Harry Ainlay High School
2022.09 - 2024.06
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Tutored at various competency levels to help people with social studies skills.
- Conducted surveys among service recipients to gauge satisfaction levels and identify areas needing improvement or expansion efforts.
Coaching Assistant
Vernon Barford School
2021.10 - 2023.03
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Promoted good sportsmanship with competing teams on- and off-field.
- Ensured timely communication with parents regarding player progress, upcoming events, and any concerns or issues that arose during the season.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Maintained a safe and organized practice environment, ensuring all equipment was properly set up and stored.
- Demonstrated high level of respect for opponents, officials, and facilities.
- Supported athletes in setting realistic goals, tracking progress, and celebrating achievements along the way.
- Participated in ongoing professional development opportunities to stay current with best practices in coaching methodologies across various sports disciplines.
Education
High School Diploma -
Harry Ainlay School
Edmonton, AB06.2024
Skills
- Customer Service
- Cash Handling
- Reliability and punctuality
- Patience and composure
- Reliability
- Cross-cultural understanding
- Team motivation
- Motivational leadership style
- Positive Attitude
- Community Service
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Lash & Brow Studio
2024.06 - 2024.08
Volunteer
Harry Ainlay High School
2022.09 - 2024.06
Coaching Assistant
Vernon Barford School
2021.10 - 2023.03
High School Diploma -
Harry Ainlay School
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