Ty McDonald
Angus
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Also an Influential Broker with outstanding negotiation and communication talents. Adept at developing effective marketing plans to promote properties and drive sales. Assists sellers in locating residential properties to meet needs and supports completion of all necessary paperwork.
Overview
19
19
years of professional experience
Work History
Mortgage Broker/Agent
Orbis Mortgage
02.2025 - Current
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
- Assessed clients' financial data to determine loan suitability.
- Developed strategies to retain existing clients and maintain long-term connections, fostering customer loyalty and repeat business opportunities.
Mortgage Broker/Agent
Citadel Investment Group
09.2020 - 02.2025
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
- Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
- Streamlined the loan application process for faster approvals and increased customer retention.
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Demonstrated excellent negotiation skills when working with underwriters to obtain favorable loan terms for borrowers in challenging situations.
- Collaborated with lenders to secure competitive interest rates and terms, resulting in more affordable home financing options.
Operations Manager
Trivest International
06.2014 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw production, and monitored progress for task completion to make deadlines.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Maintenance Technician
York Mills Holdings Inc.
06.2006 - 12.2013
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
Bachelor of Science - Behavioral Sciences
Seneca College of Applied Arts And Technology
North York06-2022
Mortgage Agent Certificate - Mortgages
Remic
Toronto, ON01-2020
High School Diploma -
Robert F. Hall
Caledon East, ON06-2005
Skills
- Strong negotiation skills
- Customer service and support
- Superior customer service
- Collaborative teamwork
- Effective problem solving
- Goal-oriented mindset
- Training and coaching
- Detail-oriented approach
- Client engagement and assistance
- Documentation and reporting
- Strategic marketing
- Advanced math skills
- Proficient computer skills
- Expert financial analysis
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Mortgage Broker/Agent
Orbis Mortgage
02.2025 - Current
Mortgage Broker/Agent
Citadel Investment Group
09.2020 - 02.2025
Operations Manager
Trivest International
06.2014 - 11.2024
Maintenance Technician
York Mills Holdings Inc.
06.2006 - 12.2013
Bachelor of Science - Behavioral Sciences
Seneca College of Applied Arts And Technology
Mortgage Agent Certificate - Mortgages
Remic
High School Diploma -
Robert F. Hall
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