Twylo Villanueva
Manteca
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Store Manager
Shoe Palace
10.2023 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Shoe Palace
08.2021 - 10.2023
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Data Science BA - Data Science
California State University East Bay
Hayward, CA05-2027
Skills
- Personnel development
- Hourly shift management
- Promotional planning
- Operational budgeting
- Retail merchandise quality standards
- Sales strategies
- Problem-solving
- Sales analysis
- POS systems
- Loss prevention
Accomplishments
- Achieved the top 5 national store ranking within northern california.
- Exceeded monthly store sales goals 12 months in a row.
- Increased sales by 25% by coaching department managers on new merchandising standards.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Store Manager
Shoe Palace
10.2023 - Current
Assistant Manager
Shoe Palace
08.2021 - 10.2023
Data Science BA - Data Science
California State University East Bay