Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Twylo Villanueva

Manteca

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

4
4
years of professional experience

Work History

Store Manager

Shoe Palace
10.2023 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Manager

Shoe Palace
08.2021 - 10.2023
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Data Science BA - Data Science

California State University East Bay
Hayward, CA
05-2027

Skills

  • Personnel development
  • Hourly shift management
  • Promotional planning
  • Operational budgeting
  • Retail merchandise quality standards
  • Sales strategies
  • Problem-solving
  • Sales analysis
  • POS systems
  • Loss prevention

Accomplishments

  • Achieved the top 5 national store ranking within northern california.
  • Exceeded monthly store sales goals 12 months in a row.
  • Increased sales by 25% by coaching department managers on new merchandising standards.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Store Manager

Shoe Palace
10.2023 - Current

Assistant Manager

Shoe Palace
08.2021 - 10.2023

Data Science BA - Data Science

California State University East Bay
Twylo Villanueva