Hi, I’m
Twinkle Sudhir Shukla
Stratford,ON
Summary
Professional liaison with extensive experience in fostering effective communication between departments and external partners. Proven track record of driving organizational success through strategic relationship management. Known for collaborative teamwork and delivering results in high-pressure situations, with strong negotiation and conflict resolution skills.
Overview
8
years of professional experience
Work History
SI-UK
Senior Liaison Officer
06.2021 - 07.2024
Job overview
- Led interviews with international students to evaluate their academic and cultural fit.
- Reviewed and verified student credentials for overseas education opportunities.
- Managed the completion of application forms for international students.
- Managed team efforts to optimize performance and drive success.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
- Monitored industry trends, keeping current on latest changes and competition in industry
- Clarified roles, responsibilities and expectations of staff
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Coventry University
Admissions Officer
12.2019 - 05.2021
Job overview
- Generated official offer letters to confirm student admissions.
- Collaborated with admissions team to determine optimal processes for reviewing applications
- Met with prospects and guardians to answer questions, discuss academics and provide tours
- Followed up immediately when prospects reached out to quickly resolve concerns
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials
- Guided and supported faculty and staff in development of new programs
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Tata Consultancy Services
Process Associate
08.2018 - 12.2019
Job overview
- Responded to service requests during and after business hours
- Coordinated installation of new users and relocations of existing users
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues
- Performed periodic system upgrades and maintenance to meet industry standards
- Implemented training programs to improve knowledge and skills of new technicians
- Performed quality assurance on systems to confirm optimal performance
- Installed and repaired network cabling, hardware and software to maximize operational efficiency
- Managed and prioritized customer service requests to achieve prompt resolution
- Collaborated with other technicians to troubleshoot and resolve technical issues
- Installed wiring, cabling and networking hardware on customer premises with the help of our technicians
- Worked closely with network administrators and server engineers to deliver quality service
Convergys
Technical Support Associate
10.2016 - 04.2018
Job overview
- Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection
- Performed quality assurance and quality control assessments of support ticket fulfillment
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Resolved issues with systems, hardware and telephones quickly and accurately
- Recorded and maintained relevant notes for each client and work order
- Promoted efficiency among departments with prompt resolution of system issues
- Analyzed issues to identify troubleshooting methods needed for quick remediation
Education
MIT UniversityPune, Maharashtra
Post Graduate Diploma In Business Administration
07.2020
DAV Institute of ManagementFaridabad, Haryana
BCA (Bachelors of Computer's Application): Computer And Information Sciences
08.2016
St. John's SchoolFaridabad, Haryana
12th Standard: Commerce
03.2013
St. John's SchoolFaridabad, Haryana
10th Standard
03.2011
Skills
- Performance improvement
- Growth planning
- Procedure implementation
- Administrative support
- Teamwork
- Coaching and mentoring
- Project Management
- Sorting and labeling
- Mail handling
- Staff Management
- Technical Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Senior Liaison Officer
SI-UK
06.2021 - 07.2024
Admissions Officer
Coventry University
12.2019 - 05.2021
Process Associate
Tata Consultancy Services
08.2018 - 12.2019
Technical Support Associate
Convergys
10.2016 - 04.2018
DAV Institute of Management
BCA (Bachelors of Computer's Application): Computer And Information Sciences
St. John's School
12th Standard: Commerce
St. John's School
10th Standard
MIT University
Post Graduate Diploma In Business Administration
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