Twinkle Sharma
Fort McMurray,AB
Summary
Motivated and resourceful Human Resource Management student with strong initiative and a solid work ethic. Adept at customer service, administrative support, and operational tasks. Experienced in handling financial transactions, client interactions, and maintaining organized workflows. Passionate about HR principles and fostering a positive workplace environment.
Overview
6
6
years of professional experience
Work History
Banquet Server
Regional Recreation Corporation of Wood Buffalo
07.2024 - Current
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Increased overall event success by anticipating guests needs and promptly addressing requests or concerns.
- Adapted to last-minute changes in event requirements effectively by modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
Office Clerk
Canada Post
10.2023 - 01.2024
- Provided clerical support to co-workers by copying, preparing report.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained a high range of postal products, services like money order, money gram and delivered parcels.
- Managed PO boxes in accordance to customer's mutating preferences.
- Demonstrated composure in stressful situations.
Service Champion
Fast Fuel
09.2023 - 10.2023
- Processed cash / underage identity check, restocked supplies , checked fluid levels.
- Used computerized sales system and processed lottery tickets.
- Cash handling, inventory management, report
- Operated gas pumps and assisted customers with fuel selection.
- Adhered to proper safety procedures and reporting any hazards or incidents to management.
Customer Service Representative
Hi-Tech Innovations
07.2019 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
Human Resource Management Diploma -
Keyano College
Fort McMurray 05-2025
Skills
- Computer proficiency
- Interpersonal and Communication Skills
- Administrative support
- Cash handling
- Telephone etiquette
- Hospitality services
- Administrative skills
- Scheduling Appointments
Languages
English
Timeline
Banquet Server
Regional Recreation Corporation of Wood Buffalo
07.2024 - Current
Office Clerk
Canada Post
10.2023 - 01.2024
Service Champion
Fast Fuel
09.2023 - 10.2023
Customer Service Representative
Hi-Tech Innovations
07.2019 - 07.2022
Human Resource Management Diploma -
Keyano College
Similar Profiles
Ryan KiruiRyan Kirui
Slide Attendant at Regional Recreation Corporation of Wood BuffaloSlide Attendant at Regional Recreation Corporation of Wood Buffalo
Lindsay MacInnisLindsay MacInnis
Support Clerk at Regional Municipality of Wood BuffaloSupport Clerk at Regional Municipality of Wood Buffalo
Shaun WhalenShaun Whalen
Rural Coordinator (Temporary) at Regional Municipality of Wood BuffaloRural Coordinator (Temporary) at Regional Municipality of Wood Buffalo