TWINKLE NIGAM
BRANTFORD,ONTARIO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE & OPERATIONS ANALYST
NatWest Digital Services
12.2022 - 07.2023
- Managed complaints and queries which customers faced while using Online/Mobile banking
- Worked with Senior Managers, onshore counterparts and stakeholders to further develop and improve complex customer complaints process, based on KPIs and metrics.
- Answered product and service questions, suggesting other offerings to attract potential customers.
ANALYST
Software ONE
09.2020 - 07.2022
- Creating POs in oracle application navigator, New vendor set up in system
- Address concerns related to any delay in payment, triage issues in case of mismatch b/w invoiced and approved amounts by working with vendors and project approvers
- Monthly accruals, vendor reconciliations and flux analysis.
- Participated in conference calls and meetings and interacted with key leaders.
GENERAL AND OPERATIONAL ACCOUNTING SENIOR REPRESENTATIVE
NTT DATA Global Delivery Services Ltd
06.2018 - 08.2019
- Responsible for Invoice Processing, Management reporting and handling vendor queries.
- JE Upload, Extracting GRIR report for PO Invoice and Expense Invoice and preparing payment proposal file.
- Evaluated financial records to detect errors and discrepancies.
- Implemented new accounting processes to decrease spending and work flow downtime.
Education
Post Graduate Diploma - Supply Chain Management
Global Conestoga College
06.2024
Bachler of Commerce
Dyal Singh College
07.2015
Skills
- Vendor Invoice Processing
- Year-End Reporting
- Cash Flow Analysis
- Account Analysis
- Bookkeeping Operations
- Entry Recording
- Vendor Account Monitoring
- Risk Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
CUSTOMER SERVICE & OPERATIONS ANALYST
NatWest Digital Services
12.2022 - 07.2023
ANALYST
Software ONE
09.2020 - 07.2022
GENERAL AND OPERATIONAL ACCOUNTING SENIOR REPRESENTATIVE
NTT DATA Global Delivery Services Ltd
06.2018 - 08.2019
Post Graduate Diploma - Supply Chain Management
Global Conestoga College
Bachler of Commerce
Dyal Singh College
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