Twinkle Gupta
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's Commercial Broadway
Vancouver, BC
02.2023 - Current
- Operate the POS system and take customer orders, ensuring timely delivery and excellent customer service while fulfilling over 400 orders per shift
- Carefully observe all food safety measures and quality control standards, guaranteeing that the best possible product is given to customers
- Maintain store cleanliness standards, paying close attention to detail and taking the initiative to tackle extra cleaning tasks during store down-time
Dental Associate
Dr. Jindal's Dental & Oral Health Clinic (NABH)
01.2022 - 11.2022
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history, and vital signs for future reference.
Assistant Manager
M.H. Honda
11.2021 - 10.2022
- Act as the second-in-command to the general manager
- Oversee 30 employees during each shift to ensure productivity and focus
- Ensure that all employees arrive to work on time and in the correct uniforms
- Keep track of inventory to notify the manager when the store needs to order more supplies or products
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Dental Receptionist & Assistant
Pedodent Dental Hub
03.2021 - 12.2021
- Prepare 15+ patients daily for dental procedures, and assist the dentist with sterilizing or disinfecting instruments, setting up instrument trays, and assembling materials
- Expose intraoral dental diagnostic X-rays in accordance with all guidelines, ensuring patient safety and accurate dental assessments
Document patients' medical and dental histories and vital signs, and record treatment information for patient records with 100% accuracy - Provide postoperative instructions prescribed by the dentist and instruct patients in oral hygiene and plaque control programs using a friendly and engaging demeanor to put patients at ease
- Monitor dental supplies and equipment inventory and make orders, achieving 15% reduction in expenses by discovering new suppliers
Education
Bachelor of Dental Surgery -
Baba Farid University of Health and Sciences
Secondary Education -
Shivalik Public Senior Secondary School
Master's in Administrative Science - Global Healthcare and Human Services
Fairleigh Dickinson University
09.2023
Skills
- Fluent in English, Hindi & Punjabi
- Professional and courteous
- Team building
- Customer Service
- Calm under pressure
- Food Preparation and Safety
- Verbal and Written Communication
- Table Setting Knowledge
- Product Promotion
- Time Management
- Cash Handling
- Medical Records Management
Volunteer Experience
- Volunteer in Oral Hygiene Camps, Baba Farid University of Health and Sciences
- Member of Punjab Dental Council
Certification
- Certified Dental License - Punjab Dental Council
Timeline
Crew Member
McDonald's Commercial Broadway
02.2023 - Current
Dental Associate
Dr. Jindal's Dental & Oral Health Clinic (NABH)
01.2022 - 11.2022
Assistant Manager
M.H. Honda
11.2021 - 10.2022
Dental Receptionist & Assistant
Pedodent Dental Hub
03.2021 - 12.2021
Bachelor of Dental Surgery -
Baba Farid University of Health and Sciences
Secondary Education -
Shivalik Public Senior Secondary School
Master's in Administrative Science - Global Healthcare and Human Services
Fairleigh Dickinson University
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