Twinkie Thiara
Barrie,ON
Summary
Dynamic professional with a proven track record at Gap Inc, excelling in client support and critical thinking. Skilled in transforming high-stress situations into positive customer experiences and driving profitability through strategic inventory management. Demonstrates exceptional relationship-building abilities and adeptness in complaint resolution, ensuring superior customer satisfaction and operational excellence.
Overview
2018
2018
years of professional experience
Work History
Customer Service Representative
Level Up
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant General Manager
Gap Inc
12.2005 - 05.2017
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Education
Bachelor - Sociology And Religious Studies
York University
Toronto, ON04.2008
Skills
- Client Support
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Complaint resolution
Languages
English
Professional Working
Timeline
Assistant General Manager
Gap Inc
12.2005 - 05.2017
Customer Service Representative
Level Up
Bachelor - Sociology And Religious Studies
York University
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