Tway Yaw
Toronto,Canada
Summary
Friendly and polished Office Administrator with vast experience providing administrative and management skills in office settings. Accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellent assistance skills. Bringing forth high quality organizational skills and a self-motivated drive to achieve excellence. Adept in various software applications, and office equipment. A commitment to safely and professionally handling confidential tasks.
Overview
7
7
years of professional experience
Work History
Hospitality Clerk
Lenczner Slaght
Toronto, Canada
06.2023 - Current
- Ensure maintenance and tidiness of boardrooms (wiping down tables, mats, pushing in chairs, etc)
- Carry, set up and support catering services
- Ensure each order is distributed properly and cleaned up following the event
- Ensure availability and set up of napkins, cutlery, dishware etc
- Maintain all serving carts and clean regularly
- In collaboration with Floor Operations Clerk and Progress Place Hospitality Clerk, support maintenance of internal serveries, i.e., remain clean, free of clutter, stocked, and organized
- Established and maintained budgets for each event, managing all tasks to avoid overspending
- Planned both small and large events with unique budget, schedule and client demands
Retention & Records Officer
Niagara College Toronto
Toronto, Canada
03.2022 - 04.2023
- Retrieved requested files and delivered documents to appropriate personnel
- Maintained organized filing system for productivity and accuracy
- Operated statistical and database management software to facilitate data entry, cross-team collaboration and report compilation
- Implemented and created records retention procedures, including accessibility, indexing and storage
Student Services - Receptionist
Niagara College Toronto
Toronto, Canada
12.2018 - 12.2021
- Maintain professional image and demeanor with all students, visitors, employees, management team at all times and maintain pleasant office environment
- Answer and direct calls and emails to appropriate department with aim to continuously improve level of services provided
- Manage student physical and digital records as per TSoM policies and practices
- Assist with various administrative duties as needed including, but not limited to, filing, printing, photocopying, organizing student/office files, and other duties
- Purchase, receive, store, and keep track of office supplies to ensure that basic office requirements are available
- Liaison with building management, janitorial company, and security guard as deemed necessary
- Manage boardroom bookings and set up meetings
Service Associate
Shangri-La Hotel, Toronto
Toronto, Canada
01.2018 - 12.2018
- Ensured smooth and efficient running of front desk operations
- Guaranteed all guests and visitors received optimum level of service and care
- Registered and assigned rooms to guests, issued room keys and provided detailed room orientations
- Promptly responded to general inquiries from guests and colleagues in timely manner and ensured follow up was completed
- Recommended local area establishments or services to suit guest interests and plans
- Used discretion and tact when handling conflicts and negotiated mutually beneficial agreements between parties without detriment to hotel
- Developed repeat business by establishing close and lasting relationships with guests
- Responsible for cash float throughout shift and ensuring it balances correctly at end of shift
Education
BBA - Hospitality: Honors Bachelor of Business Administration
George Brown College
Diploma - Hotel Management
George Brown College
Skills
- Customer service-oriented
- Trained and Coached New Employees
- Adaptable to ever-changing environments
- Scheduling and calendar management
- Time management proficiency
- Problem-solving abilities
Timeline
Hospitality Clerk
Lenczner Slaght
06.2023 - Current
Retention & Records Officer
Niagara College Toronto
03.2022 - 04.2023
Student Services - Receptionist
Niagara College Toronto
12.2018 - 12.2021
Service Associate
Shangri-La Hotel, Toronto
01.2018 - 12.2018
BBA - Hospitality: Honors Bachelor of Business Administration
George Brown College
Diploma - Hotel Management
George Brown College
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