Twaunisha Stovall
Los Angeles
Summary
To obtain a position that uses my educational background and ability to work with a variety people, enabling me to utilize my customer service skills. Professional experience working in a fast-past environment, demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Detailed-oriented and resourceful in a completing project, ability to multi-task effectively. Confident in my ability to interact with individuals on all levels
Experienced CDL Transportation Driver with a proven track record in operating various vehicles for efficient mail and package delivery. Conducted routine vehicle inspections and maintenance to ensure safety and reliability, while managing loading and unloading processes to maintain organization and accuracy. Implemented effective route planning strategies that optimized delivery schedules and minimized operational delays, adapting to traffic conditions as necessary. Demonstrated strong communication skills by effectively coordinating with dispatchers to report any delays or changes in route schedules.
Overview
15
15
years of professional experience
Work History
Motor Vehicle Operator
United States Post Office
Los Angeles
01.2023 - Current
- Operated a variety of vehicles to transport mail and packages efficiently, ensuring timely deliveries to designated routes.
- Conducted routine vehicle inspections and maintenance, enhancing safety and reliability during daily operations.
- Managed loading and unloading of mail, maintaining organization and accuracy to streamline delivery processes.
- Implemented best practices for route planning, optimizing delivery schedules and minimizing operational delays.
- Monitored traffic conditions and adjusted routes as necessary, ensuring compliance with safety regulations and timely service.
- Communicated effectively with dispatchers when necessary to report delays or changes in route schedules.
- Maintained accurate records of vehicle usage and maintenance, supporting operational efficiency and accountability.
Principal Auto Equipment Operator
UCLA
05.2021 - Current
- Operation of a 25 passenger micro-bus or 12 passenger vans to transport patients, doctors, medical equipment, etc. to and from UCLA Westwood, UCLA Santa Monica, Westwood Medical Plaza, and other facilities.
- Assist disabled patients in and out of vehicle using proper equipment.
- Maintain timely schedule.
- Comply with the health system workplace conduce.
Central Service Technician 1
UCLA
09.2020 - 04.2021
- Support assistant to patient care.
- Distribute supplies and equipment with UCLA health care system.
- Reconcile inventory; packing slips against delivered content and restock supply area.
- Monitor expiration dates of supplies.
- Liaison between inventory and departments.
- Maintain daily written summaries of activities and issues.
Motor Coach Operator
City Of Santa Monica Big Blue Bus
Santa Monica
10.2014 - 09.2019
- Perform daily preparation inspections, operate wheelchair lift and bike rack equipment, practice defensive training techniques, obey traffic laws and vehicle code regulations, quote and collect fare, provide transfer to passengers for connecting bus/train, provide directions and information to the public concerning routes, schedules, and transfers.
- Prepare various reports, such as detailed accident reports, daily operation reports, and forms for lost articles.
- I’ve received several compliments from passengers regarding my kindness and my ability to help assist passengers in need and my ability to provide safe travels.
- Provided safe and efficient transportation of passengers to their intended destination.
- Followed established rules and procedures for parking buses at terminals or rest stops.
- Maintained the cleanliness of the coach before, during, and after trips.
Customer Care Agent
United States Postal Service
05.2013 - 07.2014
- Answer inbound calls and provide exceptional customer service to Postal customers, transfer calls to appropriate departments, demonstrate excellent customer service skills and the ability to calm customers who may be distraught.
- Document and monitor the status of outstanding problems and ensure they are resolved.
- Apply USPS customer service standards to suggest appropriate USPS products and services to educate customers, and maximize up-sell opportunities.
- Assist customers of USPS online systems and applications by answering questions and solving problems concerning printing and technical questions, registration and password resets, shopping cart, credit card errors, and refunds.
Bus Operator
Metro
06.2011 - 04.2013
- Perform daily preparation inspection, practice defensive training techniques, quote and collect fare and provide transfer to passengers for connecting bus/train, provide information and directions concerning routes, schedules, and transfers.
Education
Diploma - Medical Assistant
Everest College
Los Angeles, CA 03.2008 - 03/2009
High School Diploma - General Studies
Crenshaw High School
Los Angeles, CA 09.2001 - 06/2005
Skills
- CDL operation
- Vehicle inspection
- Route optimization
- Delivery scheduling
- Safety compliance
- Defensive driving
- Equipment operation
- Customer service
- Weather condition adaptation
- Loading and unloading procedures
- Securing cargo
- Time management expertise
Timeline
Motor Vehicle Operator
United States Post Office
01.2023 - Current
Principal Auto Equipment Operator
UCLA
05.2021 - Current
Central Service Technician 1
UCLA
09.2020 - 04.2021
Motor Coach Operator
City Of Santa Monica Big Blue Bus
10.2014 - 09.2019
Customer Care Agent
United States Postal Service
05.2013 - 07.2014
Bus Operator
Metro
06.2011 - 04.2013
Diploma - Medical Assistant
Everest College
03.2008 - 03/2009
High School Diploma - General Studies
Crenshaw High School
09.2001 - 06/2005