Summary
Overview
Work History
Education
Skills
Timeline
Generic

Twana Pierce

Fresno

Summary

Accomplished Account Clerk at Fresno County Behavioral Health, adept in bank reconciliation and fostering strong client relationships. Leveraged administrative skills and customer service excellence to streamline processes, enhance interdepartmental communication, and significantly reduce invoice errors. Demonstrated proficiency in critical thinking and problem resolution, contributing to improved financial accuracy and customer satisfaction.

Overview

25
25
years of professional experience

Work History

Account Clerk 11

Fresno County Behavioral Health
10.2016 - 10.2023
  • Provided clerical support to department, such as filing, copying and restocking supplies.
  • Maintained compliance with all established guidelines and legal requirements.
  • Received and entered vendor bills, printed checks and set up electronic debits.
  • Worked with vendors and management to resolve issues quickly.
  • Created and distributed invoices and processed incoming payments to keep records accurate and current.
  • Assisted in the preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
  • Participated in cross-training initiatives to broaden knowledge base and provide backup support for other finance team members.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reduced invoice errors with meticulous data entry and thorough verification procedures.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Gathered, organized and modeled financial data.
  • Developed working relationships with associates, employees of other departments and representatives of other organizations.
  • Streamlined account management processes by implementing efficient tracking systems and organization methods.
  • Input financial data and produced reports using Software.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Tracked and documented expenses for budgetary purposes.
  • Created account process manuals for facilities management accounts.
  • Examined documents for accuracy, legality and compliance with pertinent regulations.
  • Maintained accurate financial records through diligent reconciliation of accounts receivable and payable transactions on a weekly basis.
  • Assisted with financial audits, ensuring all documentation was accurate and readily available for review.
  • Maintained strict adherence to company policies and procedures, ensuring the integrity of financial data at all times.
  • Improved interdepartmental communication by proactively collaborating with other departments on relevant accounting matters, resulting in increased overall company efficiency.
  • Monitored cash flow closely to prevent any discrepancies or potential issues arising from delayed payments or unaccounted expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Inspected account books and recorded transactions.
  • Gathered, evaluated and summarized account data in detailed financial reports.

Office Manager

Nagware Air Conditioning
03.2013 - 10.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Customer Service

Practice Corporation
01.1999 - 03.2012
  • Developed strong relationships with clients through excellent customer service and professionalism.
  • Anticipated guests' needs and delivered excellent customer service.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Delivered high-quality customer service, resolving issues promptly and professionally.
  • Provided exceptional customer service, answering queries and offering recommendations.
  • Resolved issues and maintained customer service standards.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Boosted membership retention through attentive customer service and personalized interactions.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Provided outstanding customer service on phone and in person.
  • Drove excellence in customer service while overseeing department functions.
  • Delivered exceptional customer service, addressing concerns and providing product recommendations.
  • Contributed to positive online reviews by delivering exceptional customer service.
  • Trained stock team in merchandising, storage management and customer service.
  • Provided exceptional customer service, resolving client issues promptly and professionally.
  • Provided excellent customer service, fostering repeat business from satisfied patrons.
  • Increased revenue through effective customer service and inventory management.
  • Assisted and motivated associates to deliver excellent customer service daily.
  • Welcomed and greeted guests and delivered outstanding customer service.
  • Provided exceptional customer service, leading to increase in repeat patronage.
  • Provided exceptional customer service through timely deliveries and professional communication.
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Maintained excellent customer service and positive attitude.
  • Managed daily operations, ensuring smooth workflow and top-quality customer service.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Maintained punctual delivery times for consistent customer service experience.
  • Provided exceptional customer service, resolving concerns promptly and professionally.

Education

Graduate Certificate - Computerized Accounting

Fresno City College
Fresno, CA

Skills

  • Tax preparation
  • Bank reconciliation
  • Purchase order management
  • Administrative skills
  • Invoicing
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Follow-up skills
  • Team development
  • Order processing
  • De-escalation techniques
  • Building rapport
  • Quality control
  • Sales expertise
  • Stock management
  • Service standard compliance
  • Warehousing functions
  • Promotional support
  • System implementation
  • Delivery scheduling
  • Retail store support
  • Office equipment proficiency
  • Reading comprehension
  • Recordkeeping strengths
  • Dispute resolution
  • Customer relationship management (CRM)
  • Call center experience

Timeline

Account Clerk 11

Fresno County Behavioral Health
10.2016 - 10.2023

Office Manager

Nagware Air Conditioning
03.2013 - 10.2016

Customer Service

Practice Corporation
01.1999 - 03.2012

Graduate Certificate - Computerized Accounting

Fresno City College

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Twana Pierce