Tvana Savory-Waddell
Thunder Bay,Canada
Summary
Dynamic Operations Manager with a proven track record at Kayla Gold Mining Security Services Inc., excelling in client relationship management and data-driven strategies. Enhanced customer satisfaction through effective problem-solving and streamlined processes, achieving significant improvements in operational efficiency and inventory management. Skilled in multitasking and fostering teamwork to drive continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Operations Manager, Customer Experience
Kayla Gold Mining Security Services Inc.
Georgetown, Guyana
10.2020 - 05.2024
- Drove a culture of continuous improvement by encouraging employee feedback, and implementing changes as needed.
- Analyzed key performance indicators to identify areas for improvement, and develop action plans accordingly.
- Implemented data-driven strategies for continuous improvement in customer experience metrics.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Assisted in recruiting, hiring, and training of team members.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Gold Buyer
Kayla Gold Mining Security Services Inc.
Georgetown, Guyana
10.2020 - 05.2024
- Contributed to a positive work environment by collaborating effectively with team members.
- Streamlined transaction processes by implementing efficient documentation and record-keeping practices.
- Build strong relationships with clients, fostering trust and repeat business.
- Educated customers about the value of their gold items, enhancing their understanding and confidence in transactions.
- Weigh gold items to obtain the total pricing offered for sale from customers.
- Increased customer satisfaction by providing accurate and detailed evaluations of gold items.
- Provided exceptional customer service, addressing any concerns or questions promptly throughout the transaction process.
- Identified potential fraudulent transactions by staying vigilant for warning signs during negotiations or evaluations.
- Maintained awareness of current per-ounce prices of gold and precious metals.
- Handled cash payments securely, reconciling daily transactions accurately.
- Enhanced profitability through careful analysis of gold purity and weight for appropriate pricing.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
Accounts Clerk/Data Entry Clerk
Kayla Gold Mining Security Services Inc.
Georgetown, Guyana
03.2018 - 03.2020
- Set up and update Excel spreadsheets to track financial data.
- Completed accurate bank reconciliations, identifying errors, and rectifying any discrepancies promptly.
- Optimized cash flow management, tracking incoming payments, and coordinating collections efforts when necessary.
- Supported payroll administration functions to ensure employees received accurate compensation on time, each pay period.
- Matched purchase orders with invoices, and recorded necessary information.
- Conducted monthly reconciliations of accounts to maintain financial accuracy.
- Prepared and updated vendor files, tax documents and insurance information.
- Process payroll for employees using payroll software efficiently.
- Maintain employee records and update information as necessary.
- Respond to payroll inquiries from employees promptly and professionally.
- Collaborate with HR to manage employee benefits and deductions accurately.
- Prepare tax documents and reports for timely submission each quarter.
Flight Reservation Agent
SkyWest Charter Service
Georgetown, Guyana
02.2016 - 10.2018
- Enhanced customer satisfaction by efficiently managing flight reservations and providing accurate travel information.
- Provided exceptional pre-travel support, addressing client concerns, while anticipating potential issues before they arose.
- Developed strong relationships with airline partners, leveraging these connections to secure the best possible travel options for clients.
- Handled high-volume phone calls and emails, ensuring timely responses to customer inquiries.
- Maintained up-to-date knowledge of industry trends, fare structures, and special promotions to better serve customers.
- Successfully managed bookings during peak seasons by coordinating with airlines on seat allocations.
- Utilized advanced reservation systems to accurately book flights, accommodations, and ground transportation for clients.
- Managed challenging situations calmly and professionally, resolving customer complaints effectively.
- Processed ticket changes and cancellations promptly, minimizing disruption to client travel plans.
- Provided customers with information about availability and pricing.
- Informed clients of essential travel information, such as travel times, transportation connections, medical requirements, and visa requirements, to facilitate quality service.
Accounts Receivable/Accounts Payable Clerk
Well Build Construction Sevices & Kayla Gold Mining Security Services Inc.
Georgetown, Guyana
2020 - 2024
- Processed vendor invoices and facilitated accurate payments to suppliers.
- Reconciled bank statements and maintained accurate financial records weekly.
- Coordinated with internal teams to resolve discrepancies in financial statements.
- Utilized accounting software to track payments and incoming funds efficiently.
- Posting customer payments by recording cash, checks and credit card transactions.
- Preparing daily bank deposits for cash receipts.
- Providing administrative support to Accounts Payable and Receivable staff as needed.
- Working closely with other departments to ensure proper coding and approval of invoices.
- Handled high-volume invoice processing with minimal supervision.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Education
High School Diploma -
North Georgetown Secondary School
Georgetown, Guyana10.2013
Skills
- Client relationship management
- Teamwork orientation
- Precious metals
- Customer service
- Problem-solving
- Time management
- Multitasking
- Critical thinking
- Relationship building
- Data entry
- Invoice processing
- Expense tracking
- Cash flow management
- Payroll administration
- Bookkeeping
Languages
English, Native or Bilingual
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Operations Manager, Customer Experience
Kayla Gold Mining Security Services Inc.
10.2020 - 05.2024
Gold Buyer
Kayla Gold Mining Security Services Inc.
10.2020 - 05.2024
Accounts Clerk/Data Entry Clerk
Kayla Gold Mining Security Services Inc.
03.2018 - 03.2020
Flight Reservation Agent
SkyWest Charter Service
02.2016 - 10.2018
Accounts Receivable/Accounts Payable Clerk
Well Build Construction Sevices & Kayla Gold Mining Security Services Inc.
2020 - 2024
High School Diploma -
North Georgetown Secondary School