Tuyishime Yvette
Oshawa,ON
Overview
7
7
years of professional experience
Work History
Accounts Payable Specialist
PayBright by Affirm
05.2022 - 03.2023
- Review invoices for appropriate documentation prior to payment
- Perform invoice and general-ledger data entry
- Execute credit card and bank account reconciliation
- Generate purchase orders when necessary
- Obtain and print signatures on all checks
- Assist senior financial officers as needed
- Reply to online clients for any requests and concerns
Client Service Representative
RBC
02.2022 - 05.2022
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Reply emails and Calls from clients regarding our products and services as well as helping them with whatever issue they are having at the time.
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
Client Service Specialist
PayBright
10.2020 - 02.2021
- Maintain frequent contacts and follow-ups with clients.
- Maintain a database of new and existing customer
- Recommend workflow improvements to ensure client satisfaction.
- Ensure in compliance with company policies and practices.
- Stay updated with company products, services, and promotions so as to address client queries accurately.
- Reply emails and Calls from clients regarding our products and services as well as helping them with what ever issue they are having at the time.
Account Manager
BMO Financial Group
05.2020 - 10.2020
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Customer Service Representative
Laurentian Bank Financial group
06.2018 - 04.2020
- Provide an inviting atmosphere, make sure to give our guests the best experience that is beyond their expectations, treat all the guests with respect.
- Pick up in bound calls from our clients located in different provinces around Canada
Human Resources Coordinator
Gatesone & Co. Inc
06.2016 - 06.2018
- Assisted in creating documentation for all new hires, and continued to build files in accordance with HR protocol.
- Created a compliance log intended for management use each month.
- Assisted in maintaining all hard copy files for the HR department.
- Developed and implemented company policies and codes that supported long-term and short-term goals.
- Assisted in updating all Benefits information, while extending important knowledge pertaining to Benefits to employees.
Education
Degree in business administration - Accounting and finace
Seneca college
Scarborough, ONSkills
- Customer Service (2 years)
- Call Center (2 years)
- Banking (2year)
- Human Resources (2 years)
- Excellent communication, leadership, organizational, and teamwork skills
- Strong computer skills in MS Word, MS Excel and PowerPoint
- Experience in maintaining data, and creating incident reports
Languages
English
Professional Working
French
Professional Working
Timeline
Accounts Payable Specialist
PayBright by Affirm
05.2022 - 03.2023
Client Service Representative
RBC
02.2022 - 05.2022
Client Service Specialist
PayBright
10.2020 - 02.2021
Account Manager
BMO Financial Group
05.2020 - 10.2020
Customer Service Representative
Laurentian Bank Financial group
06.2018 - 04.2020
Human Resources Coordinator
Gatesone & Co. Inc
06.2016 - 06.2018
Degree in business administration - Accounting and finace
Seneca college