TUYISENGE MARANATHA
Montreal
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sitel
10.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Software Developer
Nova ltd rwanda
11.2019 - 07.2021
- Discussed issues with team members to provide resolution and apply best practices.
- Designed intuitive graphical user interfaces to improve user experience.
- Designed customized solutions for proposals to potential customers.
- Analyzed work to generate logic for new systems, procedures and tests.
- Conducted data modeling, performance and integration testing.
- Developed conversion and system implementation plans.
IT Assistant
SP ltd Rwanda
11.2018 - 03.2019
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Graphic Design
Niagara College
Welland, ON07.2026
BACHELORS OF MANAGEMENT - IT MANAGEMENT
University of Busines Warsaw
Warsaw11.2023
Skills
- Call Management
- Microsoft Office Suite
- Computer Proficiency
- Microsoft Excel
- Research
- Sales Closing
- Active Listening
foods and photography
I like cooking for myself mostly meat ,eggs and flies,and photography ,it's just taking documentary pictures of traveled places.
Timeline
Customer Service Representative
Sitel
10.2022 - 05.2023
Software Developer
Nova ltd rwanda
11.2019 - 07.2021
IT Assistant
SP ltd Rwanda
11.2018 - 03.2019
Bachelor of Science - Graphic Design
Niagara College
BACHELORS OF MANAGEMENT - IT MANAGEMENT
University of Busines Warsaw
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