Tuyet Hoa Nguyen
Toronto,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
Certification
Work History
Seller
Nike Store
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
Seller Consultant
English Academic Centre IPO
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Utilized product knowledge to educate customers on features and benefits.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Post Graduate - Marketing Management
Seneca College of Applied Arts And Technology
North York, ON12.2025
Bachelor's - International Business And Logistic
Vietnam Maritime University
Hai Phong, Viet Nam 06.2024
Skills
- Customer Engagement
- Problem-solving abilities
- Customer Service
- Patience and Empathy
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Certification
- Ielts Brand Overall 6.5
- MOS (Word/Excell) Certificate
Timeline
Seller
Nike Store
Seller Consultant
English Academic Centre IPO
Post Graduate - Marketing Management
Seneca College of Applied Arts And Technology
Bachelor's - International Business And Logistic
Vietnam Maritime University
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