Tuyet Hanh Ly
Kanata,ON
Summary
Administrative and operations professional with over four years in the hospitality industry, specializing in workflow coordination and data management. Proven ability to improve inter-departmental communication and maintain efficiency in fast-paced environments. Adaptable and committed to delivering reliable administrative support in public service settings. Excels in enhancing team collaboration and optimizing operational processes.
Overview
4
4
years of professional experience
Work History
Operations Manager
Cafe Earle
08.2024 - 07.2025
- Oversaw daily operations and staff performance in high-traffic café.
- Coordinated inventory management and supply ordering to maintain optimal stock levels.
- Streamlined workflow processes, enhancing service delivery and customer experience.
- Supervised employee productivity to uphold quality standards across all shifts.
Assistant Manager
Dhruvees Restaurant
01.2024 - 08.2024
- Executed daily responsibilities with accuracy and efficiency.
- Contributed innovative ideas to enhance team performance and outcomes.
- Promoted customer satisfaction by resolving issues through knowledgeable, friendly service.
Store Manager
Yiko Tea
01.2023 - 12.2023
- Supervised store operations to uphold drink quality and service efficiency.
- Facilitated barista hiring, training, and scheduling to enhance team productivity.
- Streamlined inventory and ordering processes for cost reduction and waste minimization.
- Ensured accurate cash handling and sales reporting in line with food safety regulations.
Food and Beverage Manager
Dragon Feast
06.2021 - 09.2022
- Designed training programs to improve performance—relatable to knowledge transfer in community projects.
- Resolved customer service and quality issues through collaborative problem-solving and communication.
- Coordinated with internal and external parties, preparing you for liaison roles with local stakeholders and vendors.
Early Roles: Supervisor & Server
Dragon Feast – Stratford, PE
Jan 2021 – Jun 2021
- Practiced high-level multitasking and team support under pressure.
- Gained firsthand experience in community engagement and diverse client interaction—skills essential to inclusive development work.
Education
Diploma - Food And Beverage Management- Restaurant Manager
George Brown College
Toronto, ON10-2020
Skills
- Team leadership in hospitality
- Data management
- Workflow optimization
- Problem solving
- Staff training and development
- Inventory management
- Office coordination and calendar management
- Proficient in Microsoft Office
Volunteer work
Internship - Barista and Server
January 2020 to April 2020
Tim Hortons - Toronto. ON
- Provided customers with a level of service beyond the customer's expectation.
- Made high-quality coffee, tea and fruit drinks accurately.
- Maintained a safe and sanitary work enviroment for all associates and guests.
Volunteer - Stage Assistant
July 2019
Vietnamese Canadian Summer Event – Toronto, ON
- Supported logistics including stage setup, scheduling, and team coordination.
- Operated in a bilingual setting to assist both staff and attendees.
Student Volunteer – Server
The Chef’s House – George Brown College
May 2019
- Collaborated across service and kitchen teams to deliver a high-standard guest experience.
Student Volunteer - Server
February 2018
Artscape Wychwood Barns - Toronto, ON
- Served for an event organizer.
- Decorated the banquet table, served, and introduced dishes to customers.
- Maintained a safe, happy and sanitary work environments.
Languages
- Vietnames - Native
- English - Professional working
Certification
- Smart Serve Certificate
April 2019
- WSET Level 2 Awards in Wine Certificate
October 2020
Timeline
Operations Manager
Cafe Earle
08.2024 - 07.2025
Assistant Manager
Dhruvees Restaurant
01.2024 - 08.2024
Store Manager
Yiko Tea
01.2023 - 12.2023
Food and Beverage Manager
Dragon Feast
06.2021 - 09.2022
Diploma - Food And Beverage Management- Restaurant Manager
George Brown College