Tuyet Hanh Ly
Kanata,ON
Summary
Dedicate hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Yiko Tea
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Designed posters and created new drinks for the store.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Barista
Coco Fresh Tea & Juice
01.2023 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Store Manager
Dragon Feast
07.2021 - 08.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
Barista
Chatime
08.2020 - 01.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista Trainee
Tim Hortons
01.2020 - 04.2020
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Ensured consistency in drink quality by adhering to standard recipes and preparation procedures.
Server( Student Volunteer)
The Chef’s House
05.2019 - 05.2019
- Greeting customers, taking orders, answering menu and beverage inquiries, explaining daily features, placing orders with kitchen.
- Appreciated by customers from satisfaction to exceptionally good about attitude and manner of service.
- Effective teamwork maintained a good environment in the workplace and a positive attitude to each member.
Stage Assistant ( Staff Volunteer)
Vietnamese – Canadian Summer Community
07.2019 - 07.2019
- Enhanced community relations through consistent communication and collaboration with local organizations.
- Streamlined volunteer onboarding process, resulting in a more efficient and enjoyable experience for new members.
- Supported arranging seats for spectators and waiting rooms for performers.
- Supported to inform performers to prepare performances, arranged and reviewed performances on stage to ensure a smooth event.
Server( Student Volunteer)
Artscape Wychwood Barns
02.2018 - 02.2018
- Served for an event organizer.
- Decorated the banquet table, served and introduced dishes to customers.
- Maintained a safe, happy and sanitary work environment.
Education
Food And Beverage Management
George Brown College
Toronto, ON10.2020
Skills
- POS Systems
- Supply Ordering
- Budget Administration
- Database Management
- Report Generation
- Shift Scheduling
- Employee Training
- Customer Service Management
- Operations Management
- Cash Management
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Certification
- Smart Serve
- Food Safety
- Emergency Frist Aid & CPR Level
Timeline
Store Manager
Yiko Tea
07.2023 - Current
Barista
Coco Fresh Tea & Juice
01.2023 - 06.2023
Store Manager
Dragon Feast
07.2021 - 08.2022
Barista
Chatime
08.2020 - 01.2021
Barista Trainee
Tim Hortons
01.2020 - 04.2020
Stage Assistant ( Staff Volunteer)
Vietnamese – Canadian Summer Community
07.2019 - 07.2019
Server( Student Volunteer)
The Chef’s House
05.2019 - 05.2019
Server( Student Volunteer)
Artscape Wychwood Barns
02.2018 - 02.2018
Food And Beverage Management
George Brown College
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