Tuyen Vo
Vancouver,BC
Summary
Customer-oriented Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Ready to apply for the Customer Experience Associate position at TD Bank
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reservation Agent
Aldesta Hotel Group
03.2022 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Assist with guest’s inquiries including events, dinner reservations and other property services
with the ability to upsell services
Sales Associate
Paradies Lagardere- Vancouver International Airport
10.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Assisted with receiving, pricing and merchandising.
- Increased per-customer revenue with suggestive selling practices.
Early Childhood Educator
Earth Child Montessori School
05.2021 - 07.2021
- Taught students basic academic, behavioral and social skills.
- Applied play-based strategies to provide diverse approaches to learning.
- Assisted and supervised 10 children through entire school day.
- Provided individualized instruction and support to meet personal needs of each child.
- Communicated with parents and other staff about student progress.
Education
Diploma - Hospitality Management
Douglas College
New Westminster, BC03.2021
Skills
- Telephone Reservations
- Effective Listening
- Upselling Proficiency
- Multitasking
- Service-oriented
- Organizational Skills
Certification
- Food Safe Level 1
- Serving It Right
- Responsible Adult
Languages
English
Vietnamese
Timeline
Reservation Agent
Aldesta Hotel Group
03.2022 - Current
Sales Associate
Paradies Lagardere- Vancouver International Airport
10.2021 - 12.2021
Early Childhood Educator
Earth Child Montessori School
05.2021 - 07.2021
Diploma - Hospitality Management
Douglas College
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