Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Bich Tuyen Le

Bich Tuyen Le

Calgary,AB

Summary

Client Service Associate with strong organizational abilities and hands-on experience working with a wide range of customers. Comfortable using office software to manage data and keep schedules running smoothly. Known for delivering attentive, helpful service and helping improve customer satisfaction by keeping operations efficient and well-organized.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Extra King Duoc Company
Ho Chi Minh City, Vietnam
02.2024 - 01.2025
  • Generated comprehensive and timely reports on project activities and outcomes.
  • Resolved customer conflicts efficiently to maintain positive relationships.
  • Developed detailed reports analyzing sales trends, inventory levels, and financial data.
  • Managed customer bookings and reminders using online scheduling platforms like Google Calendar and Outlook.

Assistant Store Supervisor

JM Group
Ho Chi Minh City, Vietnam
12.2019 - 01.2024
  • Greet and welcome guests, customers, and partners in a professional and courteous manner.
  • Answer incoming phone calls and direct them to the appropriate departments such as customer service, sales, supervisor,...
  • Provide basic information about the company’s functional supplements products to walk-in clients.
  • Handle general administrative tasks such as office supply management, meeting room arrangements, and supporting internal departments.
  • Collaborated with the accounting department to track and summarize the quantity of products imported and sold; used calculation tools such as Excel, Google Sheets,... for data analysis and reporting.
  • Assist in organizing company events or product presentations.
  • Support the sales team with order entry and customer service tasks when needed.

Education

The Degree of Pharmacist - Pharmaceutical Management And Supply

Nguyen Tat Thanh University
Ho Chi Minh City, Vietnam
02-2020

Skills

  • Time management
  • Office administration
  • Customer satisfaction and support

Languages

English
Professional
French
Professional
Vietnamese
Native/ Bilingual

Certification

  • English Certificate: IELTS 5.5
  • French Certificate: DELF A2
  • Certificate in Office Computing
  • Degree of Pharmacist
  • Pharmacy Practice License by the Department of Health of Ho Chi Minh City.
  • Certificate of continuing education - Training for clinical pharmacist by the Ho Chi Minh City University of Medicine and Pharmacy.
  • Certificate of continuing education - Clinical pharmacy topic by the HCMC Pharmaceutical Association.
  • Certificate of continuing education - Improving the quality of hypertension management in hospitals by the Ho Chi Minh City University of Medicine and Pharmacy.

Timeline

Assistant Manager

Extra King Duoc Company
02.2024 - 01.2025

Assistant Store Supervisor

JM Group
12.2019 - 01.2024

The Degree of Pharmacist - Pharmaceutical Management And Supply

Nguyen Tat Thanh University

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Bich Tuyen Le