Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tushminder Kaur

Brampton,ON

Summary

Dynamic Restaurant General Manager with a proven track record at Popeyes, excelling in financial analysis and staff management. Enhanced customer engagement through innovative marketing strategies, leading to increased sales. Adept at training employees and fostering a collaborative team environment, ensuring regulatory compliance and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Popeyes
Kamloops, British Columbia
02.2022 - 02.2025
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Analyzed sales figures and trends to develop sales strategies that maximize profits.
  • Assisted in resolving any disputes between customers or employees.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Developed marketing strategies to promote restaurant services.

Office Administrator

Re/max
Brampton, Ontario
03.2023 - 07.2024
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Checked figures and postings for correct entry and proper codes.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Delegated work to staff, setting priorities and goals.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Developed strong relationships with clients through excellent customer service skills.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Created PowerPoint presentations for internal use or external clients when required.

Education

Business Diploma - Strategic Marketing Communication

Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON
03-2021

Bachelor of Commerce - Honors

Guru Nanak Dev University
Jalandhar, India
04-2018

Skills

  • Staff management
  • Financial analysis
  • Inventory management
  • Employee training
  • Regulatory compliance
  • Customer service
  • Sales strategy
  • Marketing strategies
  • Team building
  • POS system
  • Employee retention
  • Customer engagement
  • Supervisory skills
  • Microsoft Office
  • Time management
  • Presentation development
  • Leadership skills
  • Travel arrangements
  • Social media oversight
  • Billing and coding
  • Human resources
  • Project coordination
  • Multitasking and organization
  • Reception management

Certification

  • serve safe
  • security licence

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional

Timeline

Office Administrator

Re/max
03.2023 - 07.2024

Restaurant General Manager

Popeyes
02.2022 - 02.2025

Business Diploma - Strategic Marketing Communication

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Commerce - Honors

Guru Nanak Dev University

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Tushminder Kaur