Tushar Singla
35 Belmont Dr, Brampton,ON
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Broad Reach
12.2022 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Tracked company equipment, tools and technology to manage inventory.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Operations Manager
Hitech Marketing
05.2015 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Education
B.Comm - Business
Manav Bharti University
Solan, India04.2015
Skills
- Project Planning
- Deliverable Submission
- Team Training
- Operations Oversight
- Six Sigma Methodologies
- Logistics Expertise
- Inventory Coordination
- Accounts Payable and Accounts Receivable
- Business Leadership
- Strategic Goals
- Warehouse Operations
- Operational Efficiency and Safety
Projects
- Inventory Management at Pharmaceutical Manufacturing unit, India - 1 Year (October 2016 - October 2017)
Inventory Management according to Good Manufacturing Practice.
- Managing warehouse and supply chain operations as a Carrying and Forwarding Agent for Pharmaceuticals companies Venky's India Limited, Novartis India Limited, B.V Bio-Corp's Private Limited and Venkateshwara hatcheries Pvt Ltd - 5 Year ( 2016 - 2021)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett
Timeline
Operations Supervisor
Broad Reach
12.2022 - Current
Operations Manager
Hitech Marketing
05.2015 - 04.2022
B.Comm - Business
Manav Bharti University
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