Dynamic Food Service Supervisor with a proven track record at Tim Hortons, enhancing team performance and ensuring food safety compliance. Expert in staff supervision and communication, I excel in creating efficient, customer-focused environments. Achieved significant improvements in service standards through effective coordination and problem-solving. Possesses solid understanding of food safety regulations and effective staff training techniques.
Trained, monitored and reinforced food safety procedures to team members.
Acted as Cash Manager as needed, including setting up cash register(s) at opening and verifying cash at close.
Performed walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
Supervise, coordinate and delegate the execution of operations tasks and ensured compliance with all Company policies.
Worked with the Restaurant Management team to ensure quality, production and service standards were met and to create a safe, efficient and professional environment for customers and other employees.
Assisted the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
Followed up and ensured resolution of guest-related issues as needed
Assisted with food preparation, ensuring adherence to food safety and handling standards.
Accurately processed transactions including cash, debit, credit and gift cards.
Contributed to the cleanliness, safety, and overall success of your team and restaurant.
Provided excellent guest experience through the delivery of exceptional products and service.
Paid attention to detail to ensure that our products and coffee are Always Fresh and Always Accurate.
Delivered consistent and outstanding service through a friendly attitude, attentive behavior and strong product knowledge.
Food Handler Certificate