TUSHAR VADHON
Brampton,Canada
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Executive
Lifestyle
06.2022 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Received 95% positive marks for conveying product features and benefits, as reported in customer surveys
- Helped an average of 50 customers per day by responding to inquiries and locating products
- Offered fashion advice, style suggestions, and information about current trends
- Actively promoted and upsell products, accessories, or add-ons to increase sales
- Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
- Analysed market segments to identify new business opportunities to significantly expand existing customer base.
Retail Associate
Reliance Trends
02.2021 - 05.2022
- Greeted customers as they enter the store and provide a warm and welcoming atmosphere
- Assisted customers in finding and selecting products that match their preferences and needs
- Provided excellent customer service to ensure a positive shopping experience
- Maintained awareness of the latest fashion trends, styles, and store's product offerings
- Possessed in-depth knowledge of the features, benefits, and pricing of various products
- Answered customer questions about materials, sizes, and care instructions
- Stocked and organized inventory with accuracy and efficiency completing task 10% faster than other associates.
Senior Executive
EXL Services India Pvt. Ltd.
08.2018 - 02.2021
- Handled Collections and Deductions for the portfolio of accounts allocated ensuring timely resolution of customer concerns and reduction of the outstanding receivables within the ageing buckets for a UK Based Insurance conglomerate
- Prepared Daily Aging reports for team members
- Handled escalation calls to resolve grievances and concerns and resolved deductions claimed by the customers (Shortages, Tax deductions, Freight, and handling, Merchandise return, etc.)
- Identified process improvements to maximize collection efforts.
Account Manager
Encore Capital Group
11.2017 - 06.2018
- Handled Collections for a portfolio of accounts and contacted clients via telephone and email to obtain payment promises on irrecoverable debt
- Managed monthly account statements of the customers to resolve issues which are preventing payment and to take appropriate actions for the same
- Handled 70-80 calls (inbound as well as outbound) per day on an average Managed customer queries and resolved customer grievances within the TAT to ensure payment recovery.
Process Associate
Convergys
08.2015 - 09.2017
- Worked for a Leading MNC Telecom European client Headquartered in the United Kingdom as a part of their Escalations team
- Rectified and progressed service orders placed by customers
- Coordinated with different departments like sales agents, number management, open reach, Line plant team, TRC spotter etc.
Education
Bachelor of Arts -
Dyal Singh College, Delhi University
Delhi, India04.2015
Skills
- Attention to detail
- Customer relationships
- Communication
- Problem-Solving
- Collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Sales Executive
Lifestyle
06.2022 - 08.2023
Retail Associate
Reliance Trends
02.2021 - 05.2022
Senior Executive
EXL Services India Pvt. Ltd.
08.2018 - 02.2021
Account Manager
Encore Capital Group
11.2017 - 06.2018
Process Associate
Convergys
08.2015 - 09.2017
Bachelor of Arts -
Dyal Singh College, Delhi University
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