Tushar Tushar
Winnipeg,Canada
Summary
Strategic Sales Field Manager and Data Analyst with a focus on leading field teams and optimizing workflows through data analytics. Expertise in customer acquisition, team mentorship, and database querying using SQL and Microsoft Excel. Bridges technical systems with sales strategies to enhance productivity and achieve revenue goals.
Overview
8
8
years of professional experience
Work History
Field Manager
OSL Retail Services
Winnipeg, Canada
02.2021 - Current
- Direct and lead a high-performing team of ~15 Neighborhood Field Representatives, delivering consistent sales growth across targeted territories.
- Coached and mentored field representatives on-site, refining sales tactics and enhancing customer engagement.
- Conducted motivational team meetings and implemented performance management strategies to achieve project targets.
- Analyze weekly sales metrics and generate performance reports to identify trends, forecast deliverables, and keep cross-functional leaders informed.
- Oversaw administrative operations, streamlining scheduling, payroll tracking, expense management, and recruitment processes.
Customer Service Representative
24-7 Intouch
Winnipeg, Canada
10.2020 - 02.2021
- Managed high volume of inbound and outbound customer inquiries, achieving first-contact resolution and adherence to quality metrics.
- Leveraged upselling opportunities by identifying client needs and recommending tailored service additions, enhancing customer satisfaction.
- Documented all customer interactions in central CRM database, ensuring data integrity and supporting operational efficiency.
Programmer / Analyst
Cascades Recovery+
Brampton, Canada
12.2019 - 10.2020
- Executed complex SQL queries to extract, clean, and analyze enterprise database records, identifying and addressing systemic missing data to enhance record accuracy.
- Engineered customized reports and data visualizations utilizing advanced Excel functions (VLOOKUP/XLOOKUP, Pivot Tables, logical formulas).
- Collaborated with senior analysts to gather user feedback, design input forms, and draft application flowcharts, contributing to system enhancements.
- Provided technical and software support for internal clinical and health information management systems, ensuring system reliability and user satisfaction.
Salesperson (Part-Time)
Rogers Communications
Brampton, Canada
06.2018 - 12.2019
- Customized and promoted bundled home phone and high-speed internet packages to meet needs of diverse residential customer segments.
- Managed hardware setup and modem installations, tracked local inventory, and resolved customer service inquiries and escalations.
- Engaged customers to understand their needs and provide tailored solutions.
- Demonstrated products to enhance customer knowledge and interest.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Diploma - Computer Engineering Technician
Northern College
Toronto, ONSkills
- Field Team Management
- Project Coordination
- Operational Strategy
- Process Improvement
- Data Analysis
- Reporting Skills
- Database Management
- Advanced Excel
- Microsoft Office Suite
- Google Workspace
- Recruitment
- Payroll & Scheduling
- Performance Coaching
- Conflict Resolution
- Team leadership
- Field Data Collection
Education Technical Projects
Northern College, Toronto, ON, Diploma in Computer Engineering Technician, 05/01/18, 12/01/19, E-Commerce Web Platform: Developed an end-to-end art purchasing and sales application using JavaScript, HTML, and backend database integrations., Biometric Application: Engineered a fingerprint recognition application utilizing C# and SQL data mapping.
Core Competencies
Field Team Management, Performance Coaching, Conflict Resolution, Recruitment, Payroll & Scheduling, SQL, Oracle, C#, Java, JavaScript, HTML, Data Entry & Mining, Advanced Excel (Pivot Tables, XLOOKUP, IF Analysis), Microsoft Office Suite, Google Workspace, English, Hindi, Punjabi
Timeline
Field Manager
OSL Retail Services
02.2021 - Current
Customer Service Representative
24-7 Intouch
10.2020 - 02.2021
Programmer / Analyst
Cascades Recovery+
12.2019 - 10.2020
Salesperson (Part-Time)
Rogers Communications
06.2018 - 12.2019
Diploma - Computer Engineering Technician
Northern College