Tushar Tiwari
Toronto,ON
Summary
Dedicated and tech savvy professional with a proven track in dynamic customer oriented positions, seeking a challenging role to leverage strong interpersonal skills, persuasive communication, and strategic problem-solving for driving revenue growth and surpassing organizational goals in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Regional Operations Head
Quest Himalayas
02.2023 - 12.2023
• Successfully led and guided a team through the management
of over 120 tours, maintaining direct communication with
clients to meet their needs while ensuring seamless
coordination of tasks for efficient tour completion.
• Collaborated closely with the sales and marketing teams to
elevate our approach, implementing personalized strategies for
branding and tours.
Front End Supervisor
Salvus Hotels
10.2022 - 01.2023
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
Salvus Hotels
09.2021 - 10.2022
- Worked as a part-time CSR in Salvus group of Hotels and managed and resolved customer complaints with empathy, resulting in increased business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Graduate Certificate in Blockchain Development -
George Brown College
12.2024
Bachelor of Science in Information and Technology -
Sri Dev Suman Uttrakhand University
10.2022
Skills
Customer Relations
- Interpersonal Communication
- Teamwork and Collaboration
- Attention to Detail and Organization
- Recordkeeping
- Organization and Time Management
Accomplishments
- State Volleyball Player - Represented state and university in various championships, securing laurels for multiple consecutive years and was the captain of the teams for the year 2021.
Timeline
Regional Operations Head
Quest Himalayas
02.2023 - 12.2023
Front End Supervisor
Salvus Hotels
10.2022 - 01.2023
Customer Service Representative
Salvus Hotels
09.2021 - 10.2022
Graduate Certificate in Blockchain Development -
George Brown College
Bachelor of Science in Information and Technology -
Sri Dev Suman Uttrakhand University
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