Tushar Tayal
Vaughan,ON
Summary
Skilled in leveraging expertise to drive sales and exceed revenue goals. Background includes identifying client needs, presenting tailored solutions, and building beneficial relationships with key stakeholders. Strong communication skills and adept at translating complex concepts into digestible information for diverse audiences. Proven ability to influence decision-making processes by demonstrating value of technology products or services.
Overview
8
8
years of professional experience
Work History
Technical Sales Consultant
Puulse Marketing
2022.11 - Current
- Promoted and sold bell products across Ontario division through various marketing channels such as door-to-door, kiosk, and outbound calls to generate leads.
- Exceeded weekly/monthly sales targets consistently, achieving top performance in Q2 and Q3 as well as securing the runner-up position in Q4 2023.
- Achieved promotion to Sr technical sales consultant within 6 months and successfully managed a team of 10 associates.
- Generated team revenue of 2,500,000 CAD in 2023 with my personal contribution totaling 960,000.
- Assisted team in the identification of prospective clients and cultivated connections utilizing various communication channels.
- Executed comprehensive sales plans by identifying target clients and devising tailored marketing strategies to meet their specific requirements.
- Engaged in post-sale activities including follow-up communication to ensure customer satisfaction.
Assistant Manager
Genpact
, India
2020.04 - 2024.11
- Managing Manulife LTC Payments division - a team of 30 associates for end-to-end Insurance claims management including risk management for US and Canada clients (98% accuracy for 700k claims)
- Led weekly and monthly review calls with offshore partners to track SLAs and revamp claims management processes.
- Oversaw all aspects of claims management processes including decision making, process design and execution to achieve operational excellence
- Managed monthly/weekly communications with associates to address process challenges, share performance metrics, and provide monthly ratings
- Conducting root cause analysis to identify and rectify payment errors, resulting in increased accuracy.
- Responsible for doing monthly FMEA (failure mode and effects analysis) and design action plan for risk mitigation.
Specialist
AAEGIS
, India
2018.05 - 2020.02
- Managed a team of 10 associates in the ed tech division, providing mentorship and overseeing client services post product/services sale to ensure retentions and renewals.
- Managed distribution of inventory to the associates ensuring quality of execution and customer retention rate increase from ~20% to 32%
- Acting as a focal point for resolving escalation cases involving clients and business partners
- Managed the performance and development of associates by providing candid feedback and resolving challenges.
Insurance Associate
MetLife
, India
2016.11 - 2018.02
- End to End Claims management for differentially abled category for US accounts (~97% accuracy for 25k claims/year)
- Managed Group life Insurance Policies and claims for employees
- Ensuring benefits are issued accurately, efficiently and in accordance to claim policy and as per HIPPA (Health Insurance Portability and accountability act)
- Responsible for reviewing forms such as AFI (Activity and financial enquiry, APS (Attending Physician Statement), vision form and calibration with health care providers and Legal team
- Reduced MetLife's average claim process time
- Served as a claim auditor, providing guidance to 6 associates in their learning curve
- Awarded for Exceptional Performance (Q2 2017) and promoted as subject matter expert
- Designed and conducted process trainings for new hires as a Subject Matter Expert.
Education
PGDM - Project Management
Centennial College
01.2022
PGDM - International Business Management
Niagara College
01.2021
Bachelors in Commerce - Commerce/ Accountancy
Panjab University
01.2016
Grade-12th - Commerce/ Accountancy
Saint Soldier
01.2012
Grade- 10th - English Language
Bhavan Vidyalaya
01.2010
Skills
- Business Development
- Sales and Marketing
- Lead Generation
- Risk management & accounting
- Organizational skills
- Analytical skills
- Leadership Development
- Inventory management
- Microsoft office (Excel, Access, Word, PowerPoint)
- Communication skills
Accomplishments
- Winner- 4 consecutive times, Inter College Championship, Fencing (2012-16)
- Gold medalist, Inter College (2015)
- 15 National Participations with 2 winning medals- Highest being Silver
- State Gold Medalist – 9 Gold medals and 5 Silver (2006-11)
- Professional Fencing Coach at 2 High Schools - Bhawan Vidyalaya and St. Vivekananda Millennium High School, India (2014-16)
Projects
You tube video- https://youtu.be/nguRzpLSiEE Business Projects on Insurance products such as pet Insurance. Group projects such as Market Entry of a product/service in a new Nation PESTLE Analysis and SWOT Analysis projects on the targeting Country. Research Projects - Starbucks, IKEA, vegan patties etc.
Timeline
Technical Sales Consultant
Puulse Marketing
2022.11 - Current
Assistant Manager
Genpact
2020.04 - 2024.11
Specialist
AAEGIS
2018.05 - 2020.02
Insurance Associate
MetLife
2016.11 - 2018.02
PGDM - Project Management
Centennial College
PGDM - International Business Management
Niagara College
Bachelors in Commerce - Commerce/ Accountancy
Panjab University
Grade-12th - Commerce/ Accountancy
Saint Soldier
Grade- 10th - English Language
Bhavan Vidyalaya
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