Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Languages
Timeline
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Tushar Shukla

Vancouver,BC

Summary

Driven, customer-focused, committed professional who wants to work for an organization that has strong values and ethics. Experience in food & beverage service, customer relations, and complaint handling. Have a decent knowledge of Micros & Silverware, also Smart Serve Card I can be relied upon to provide outstanding customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cinnamon Bear Bar & Grille Server

Hilton
02.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Banquet Server

Fairmont
03.2022 - 02.2023
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Server

Jack Astor’s
10.2021 - 03.2022
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Manager

Pizza Yum
04.2020 - 04.2021
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Guest Service Ambassador

Renaissance (Marriott)
08.2018 - 02.2020
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.

Trainee

Pullman & Novotel (Accor)
12.2016 - 03.2017
  • Learned new materials, processes, and programs quickly.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

Education

Graduate Certificate in Human Resource Management -

Algoma University

Bachelor of Science in Hospitality and Hotel Administration -

Institute of Hotel Administration
06.2018

Skills

  • Motivated
  • Customer Services
  • Order taking ability
  • Team Spirit & Supervision
  • Services in a fast-paced environment
  • Ability to prioritize things
  • Multitasking
  • Complaint handling
  • Micros & Silverware experience
  • Smart Serve Card

Certification

  • Serving It Right
  • Smart Serve

Hobbies and Interests

  • Reading
  • Listening to podcasts
  • Playing sports
  • Travelling
  • Communicating

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

Cinnamon Bear Bar & Grille Server

Hilton
02.2023 - 02.2024

Banquet Server

Fairmont
03.2022 - 02.2023

Server

Jack Astor’s
10.2021 - 03.2022

Manager

Pizza Yum
04.2020 - 04.2021

Guest Service Ambassador

Renaissance (Marriott)
08.2018 - 02.2020

Trainee

Pullman & Novotel (Accor)
12.2016 - 03.2017

Graduate Certificate in Human Resource Management -

Algoma University

Bachelor of Science in Hospitality and Hotel Administration -

Institute of Hotel Administration
Tushar Shukla