Tushar Sabharwal
Ottawa
Summary
Dynamic and results-driven Sales and Customer Service Representative with over 6 years of experience in building and maintaining relationships with clients. Excel at leveraging exceptional communication and interpersonal skills to establish rapport and trust with customers, resulting in high customer retention rates. Adept at leveraging strong communication skills to collaborate across teams and exceed sales targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Control Director
Iron Horse Security and Investigations
05.2023 - Current
- Staff Management: Scheduling of 300+ Full-time and Part-time frontline security staff
- Customer Service and Program Effectiveness: Facilitated regular communication with clients to ensure their needs were met. Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Operational Oversight: Proactive identification and resolution of potential concerns/failures in service. Monitoring and tracking changes, cancellations, or additions to service
- HR Coordination: Collaboration with senior managers for prompt identification and filling of staff positions.
- Policy and Procedure Development: Assistance in developing policies and procedures for staff
- Ensuring the safe and effective functioning of the company's security program
- Mobile Service Team Oversight: Oversight of the mobile service team. Assistance provided as required
- Overall Impact: Commitment to maintaining high standards of service and operational efficiency. Proactive approach to addressing challenges and improving security operations.
Quality Control Manager
Iron Horse Security and Investigations
08.2020 - 05.2023
- Client Interaction: Took an assertive approach in client interactions to ensure and uphold a commendable level of service. Regularly assessed client feedback and adjusted operational strategies accordingly
- Data Management and Organization: Monitored, gathered, organized, and efficiently distributed data collected by security personnel. Maintained a comprehensive and organized database, facilitating quick access to critical information
- Collaboration with Senior Management: Worked closely with senior management on strategic solutions to enhance service quality and address client concerns promptly.
- Software Optimization for Operational Efficiency: Implemented and utilized advanced software management solutions to streamline and optimize shift scheduling, training attendance, leave management, and shift swaps
- Thorough Reporting and Communication: Ensured effective communication channels to disseminate information and a collaborative approach in addressing challenges with the operations team.
- Overall Impact: Successfully optimized scheduling and attendance management through the effective use of software solutions.
Staffing Assistant
The Ottawa Hospital
08.2022 - 01.2023
- Strategic Staffing and Scheduling: Applied a strategic approach to optimize staffing levels, ensuring efficient coverage and resource allocation within the clinical areas.
- Document Management and Database Upkeep: Arranged and maintained personnel documentation. Updated internal databases with accurate and current details, ensuring data integrity and accessibility
- Collaborative Communication: Actively participated in team discussions to address staffing challenges and streamline processes within the department
- Workforce Scheduling System Management: Inputted data into the workforce scheduling system, managing daily updates, availability, timecard data and overall reliability of the scheduling process.
- Issue Reporting and Resolution: Proactively identified and reported workplace issues through the appropriate channels
- Support to Scheduling Coordinators and Unit Managers: Offered assistance in resolving scheduling conflicts and challenges to maintain optimal staffing levels
- Overall Impact: Played a key role in maintaining an efficiently staffed clinical area through strategic scheduling
Personal Banker
HDFC Bank
04.2018 - 07.2019
- Sales (Acquiring, Enhancing, Deepening, and Retention): Utilizing the sales resources (BDR or COEX or Asset Coordinator) for optimal sales support.
- Sales across all product segments-TPP, Assets, Credit Cards, etc. Setting or closing accounts, completing loan applications, and signing up for new services.
- Portfolio Management: Identify existing/new customers who meet Preferred product criteria and upgrade these customers under the Preferred program in line with the Preferred grouping criteria.
- Customer Service: Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Ensure appropriate customer communication on closures & copy of that to be filed.
- Promoting all direct banking channels and ensuring that the customer is utilizing the same.
Assistant Store Manager
Nike
04.2017 - 04.2018
- Efficient Sales Strategies: Work together with teams, such as those in product development and marketing, to match business goals with sales strategy
- Analyzing Data v/s Sales: Examining expenses, competition, and patterns; modifying the selling price to preserve profit margin
- Team Training and Support: Recruited and trained the staff to ensure adequate coverage and a high level of customer service.
- Store Maintenance: Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Acting with liaison with the headquarters reporting the trade progress.
Education
Travel And Tourism Studies -
Algonquin College
Ottawa, ON04.2021
Skills
- MS Office Suite
- Teamwork
- Workday
- Salesforce/ Hubspot
- Sales and Marketing
- Operations
- B2B
- B2C
- Proposal Writer
- Cold Calls/Email
- Team Management
- Relationship Building
- Customer Advocate
- CRM Software
- Active communication
Certification
- LLQP - Life License Qualification Program (08/2022 - Present)
Languages
English
Native or Bilingual
Timeline
Quality Control Director
Iron Horse Security and Investigations
05.2023 - Current
Staffing Assistant
The Ottawa Hospital
08.2022 - 01.2023
Quality Control Manager
Iron Horse Security and Investigations
08.2020 - 05.2023
Personal Banker
HDFC Bank
04.2018 - 07.2019
Assistant Store Manager
Nike
04.2017 - 04.2018
Travel And Tourism Studies -
Algonquin College
- LLQP - Life License Qualification Program (08/2022 - Present)
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