TUSHAR RAM
Edmonton,Alberta
Summary
Software engineer with 4+ years of experience skilled in optimizing performance, developing essential tools, and implementing versatile solutions across various applications. Proficient in maintaining high coding standards through rigorous code reviews and collaborating effectively to troubleshoot and resolve software defects.
Overview
5
5
years of professional experience
Work History
Senior Software Engineer
Accolite Digital Pvt Ltd
06.2022 - 06.2022
- Analyzed supportability aspects of proposed products, defining required remote and on-site support assets needed for adequate post-sale sustainability.
- Provided clear and concise documentation of technical issues to facilitate efficient handoffs between support tiers.
- Facilitated smooth software transitions for clients by providing expert guidance during system migrations or upgrades.
- Delivered high-quality service by maintaining up-to-date knowledge on industry trends, technologies, and best practices.
NOC L1 Engineer
Excitel Broadband Pvt Ltd
08.2020 - 11.2020
- Improved network efficiency by implementing effective troubleshooting and problem-solving techniques.
- Delivered high-quality technical documentation for streamlined operations and enhanced user understanding of systems and processes.
- Contributed to a secure IT environment with comprehensive vulnerability assessments and risk mitigation strategies.
- Provided exceptional end-user support during software rollouts or hardware migrations; ensuring smooth transitions without disruption to daily operations.
Associate
Wipro BPS
11.2018 - 06.2019
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Tech & Content Manager
Kolambi Rentals Pvt Ltd, JavaScript
10.2017 - 08.2018
- Optimized website layout for better user experience, resulting in reduced bounce rates and increased time on site.
- Implemented analytics tools to track content performance, making data-driven decisions for optimization.
- Approved, reviewed and edited content flowing to website.
- Enhanced website traffic by creating engaging content and implementing effective SEO strategies.
Education
Graduate Certificate - Leadership And Project Management in IT
NAIT
Edmonton, AB07.2024
Bachelor - Computer Science
Kirori Mal College
CCNA & CCNP Training Network Bulls -
Network Bulls
Gurugram, India01.2021
Senior Secondary Education (12th Grad) - Science
K V Pushp Vihar
Delhi, India08.2013
High School -
K V Pushp Vihar
Delhi, India08.2011
Skills
- Software Applications
- Virtualization Technologies
- Technical Support Escalations
- Operational Support
- Customer Support
- Technical Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Senior Software Engineer
Accolite Digital Pvt Ltd
06.2022 - 06.2022
NOC L1 Engineer
Excitel Broadband Pvt Ltd
08.2020 - 11.2020
Associate
Wipro BPS
11.2018 - 06.2019
Tech & Content Manager
Kolambi Rentals Pvt Ltd, JavaScript
10.2017 - 08.2018
Graduate Certificate - Leadership And Project Management in IT
NAIT
Bachelor - Computer Science
Kirori Mal College
CCNA & CCNP Training Network Bulls -
Network Bulls
Senior Secondary Education (12th Grad) - Science
K V Pushp Vihar
High School -
K V Pushp Vihar
Programming Languages
- JavaScript
- HTML5
- CSS3
- React JS
- C++
- PHP
- WordPress
- Bootstrap5
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