Tushar Pawar
Etobicoke,ON
Summary
I am a hospitality professional with more than 9 years of experience in the industry. During my recent role as a Duty Manager, I oversaw team consisting of 15-20 members. This experience has equipped me with skills like effective communication skills, problem solving and multitasking. I am also known for punctuality and dedication. Looking forward to taking on new challenge and create similar impact on a team as a Hospitality Professional. Rewards and Recognition: Recognized as “Best Employee of the month several times during my career and received certificates of recognition from the company. I was promoted as an Assistant manager Front office within two years of joining company due to exceptional performance.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Farmboy
03.2023 - Current
- Greet and welcome customers in the grocery aisle.
- Offer assistance in locating specific grocery items and providing information about product details.
- Monitor and ensure the cleanliness and organization of the grocery section.
- Restock shelves and ensure products are properly arranged.
- Answer customer questions regarding grocery products, pricing, and availability.
- Address and resolve customer complaints or concerns related to the grocery section.
- Work closely with other members of the grocery department to coordinate tasks and maintain a well-functioning area.
Duty Manager /Assistant Manager
Indian Hotels Company Limited
12.2015 - 03.2022
- Ensuring Customer Satisfaction and maintaining the quality of service and products
- Delivering “Simply Perfect” Service to guests
- Ensure seamless Check in, Check out & inhouse experience
- Checks cleanliness and safety of the lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior
- Checks on registration cards of arriving guests and ensures all information should be filled on each card either by associates or the guests
- Co-ordinates with all departments to run Front Office operations Efficiently
- Complaint handling and handling of other related problems and escalating it to the HOD / Management transparently
- Motivate and promote good public & staff relations
- Follows up in credit check report, liaise with credit manager
- Conducts Briefing and Training time to time to cascade information within the department
- Ensure compliance with all the government Norms and hotel policy
- Taking the complete responsibility of making decisions regarding any issues / problem / breakdown in the nighttime in absence of Assistant front office manager/Front Office Manager
- Overlooking at postings and reconciliation of daily invoices
- Implements and supervises training program.
Front Office Executive
05.2012 - 03.2015
- Worked as an executive in the Front office department during the management training program I was short listed for
- I was responsible for customer billing, Invoice processing, managing payments, Maintaining monthly and daily Reports
- Liaising with Credits department, Internal and external auditor
- Daily Responsibilities:
- Maintaining Petty cash and cash vouchers and perform forex transactions
- Answered multiple guest requests and needs
- Managed guest Check-In procedures
- Updating guest information on Amadeus/ Opera
- Handling telephones calls and experience as a telephone operator
- Taking guest reservation and upselling to increase sales
- Checking of daily trace reports for special requests
- Maintaining Key Process Indicators
Education
Bachelor of Science - Hospitality Management
M.G.R. Institute of Hotel Management
Chennai05.2012
Post-Degree Certificate - Global Business Management
Humber College
Etobicoke, ON04.2024
Skills
- PMS / POS
- Amadeus / Fidelio / Opera / Micros
- Microsoft Office
- MS Excel, Word, PowerPoint
- Staff Training
- Professional Telephone Demeanor
Languages
English
Full Professional
Timeline
Customer Service Representative
Farmboy
03.2023 - Current
Duty Manager /Assistant Manager
Indian Hotels Company Limited
12.2015 - 03.2022
Front Office Executive
05.2012 - 03.2015
Bachelor of Science - Hospitality Management
M.G.R. Institute of Hotel Management
Post-Degree Certificate - Global Business Management
Humber College
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