Tushar Madaan

• Contributed to a positive shop environment by actively participating in team meetings, sharing knowledge, and offering assistance to colleagues when needed.
• Maintained a clean and organized work environment to optimize workflow and safety standards.
• Assisted senior technicians in completing complex repair jobs for increased shop efficiency.
• Performed thorough vehicle inspections to identify damage extent, determining appropriate repair methods accordingly.
• Completed timely repairs on customer cars under technician guidance.

Performed oil changes and transmission services with precision.

Conducted injector maintenance and coolant system flush across various makes and models.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Performed root cause analysis of reported issues to enact corrections.