Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tushar Channan

Peterborough,Canada

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager - Business Development

DotPe
01.2023 - 08.2023
  • Acquired and managed key accounts, promoting Dotpe’s digital POS systems, QR ordering, and custom e-commerce solutions.
  • Built strong client relationships, providing tailored support and resolving issues to ensure high satisfaction.
  • Drove revenue growth by identifying opportunities for upselling, cross-selling, and client-focused marketing strategies.
  • Utilized ZOHO CRM to manage and organize comprehensive client data, ensuring accurate record-keeping and streamlined access for enhanced client relationship management.

Key Account/Growth Manager

Zomato
10.2018 - 01.2023
  • Managed the online ordering business of 100+ accounts, including key accounts, with monthly GMV of USD 154573 and over USD 12000 in advertisement.
  • Launched and scaled Zomato’s online ordering and grocery services across multiple cities, driving significant merchant acquisition and enhancing market penetration.
  • Increased customer engagement and merchant performance by implementing targeted growth strategies and conducting competitor analysis to address market gaps.
  • Led city-wide sales initiatives and trained new hires, achieving top acquisition numbers and gaining national recognition for consistently surpassing targets.

Senior Associate, Customer Delight

Zomato
09.2017 - 09.2018
  • Resolved order and account-related customer queries through live chat support, providing prompt, effective solutions to enhance customer satisfaction.
  • Addressed escalations directed via email, achieving a record of closing 1,000 tickets in a single day and becoming the first to attain a 100% quality score.

Customer Support Associate

Concentrix
06.2016 - 08.2017
  • Managed customer inquiries related to Amazon.com via chat, email, and phone, ensuring a superior customer experience through prompt and empathetic problem resolution.
  • Conducted training sessions for new employees and provided on-floor support, resolving queries and fostering a collaborative team environment.

Associate

State Bank of India Cards
02.2016 - 05.2016
  • Generated leads via cold calls, boosting client engagement with SBI credit cards.
  • Streamlined credit card applications, enhancing customer satisfaction.

Education

Post Graduate Certificate - Supply Chain Management-Global Logistics

Fleming College
Peterborough, ON
12-2024

Post Graduate Certifcate - Project Management

Fleming College
Peterborough, ON
04-2024

Bachelors of Commerce (B.COM) -

Delhi University
India
06-2017

MBA - Business Analytics

Amity University
India
12-2025

Skills

  • Customer Service
  • Sales Leadership
  • Project Management
  • Account Management
  • Business Development
  • Change Management Expertise
  • ZOHO CRM

Certification

Certified Associate in Project Management (CAPM)

Timeline

Manager - Business Development

DotPe
01.2023 - 08.2023

Key Account/Growth Manager

Zomato
10.2018 - 01.2023

Senior Associate, Customer Delight

Zomato
09.2017 - 09.2018

Customer Support Associate

Concentrix
06.2016 - 08.2017

Associate

State Bank of India Cards
02.2016 - 05.2016

Post Graduate Certificate - Supply Chain Management-Global Logistics

Fleming College

Post Graduate Certifcate - Project Management

Fleming College

Bachelors of Commerce (B.COM) -

Delhi University

MBA - Business Analytics

Amity University
Tushar Channan