Acquired and managed key accounts, promoting Dotpe’s digital POS systems, QR ordering, and custom e-commerce solutions.
Built strong client relationships, providing tailored support and resolving issues to ensure high satisfaction.
Drove revenue growth by identifying opportunities for upselling, cross-selling, and client-focused marketing strategies.
Utilized ZOHO CRM to manage and organize comprehensive client data, ensuring accurate record-keeping and streamlined access for enhanced client relationship management.
Key Account/Growth Manager
Zomato
10.2018 - 01.2023
Managed the online ordering business of 100+ accounts, including key accounts, with monthly GMV of USD 154573 and over USD 12000 in advertisement.
Launched and scaled Zomato’s online ordering and grocery services across multiple cities, driving significant merchant acquisition and enhancing market penetration.
Increased customer engagement and merchant performance by implementing targeted growth strategies and conducting competitor analysis to address market gaps.
Led city-wide sales initiatives and trained new hires, achieving top acquisition numbers and gaining national recognition for consistently surpassing targets.
Senior Associate, Customer Delight
Zomato
09.2017 - 09.2018
Resolved order and account-related customer queries through live chat support, providing prompt, effective solutions to enhance customer satisfaction.
Addressed escalations directed via email, achieving a record of closing 1,000 tickets in a single day and becoming the first to attain a 100% quality score.
Customer Support Associate
Concentrix
06.2016 - 08.2017
Managed customer inquiries related to Amazon.com via chat, email, and phone, ensuring a superior customer experience through prompt and empathetic problem resolution.
Conducted training sessions for new employees and provided on-floor support, resolving queries and fostering a collaborative team environment.
Associate
State Bank of India Cards
02.2016 - 05.2016
Generated leads via cold calls, boosting client engagement with SBI credit cards.