TUSHAR BAISOYA

Dedicated and personable Concierge with experience at MTCC Rogers Management, providing exceptional front-line service to residents and guests in a high-rise condominium setting. Skilled in managing visitor access, handling resident inquiries, coordinating with building management and security teams, and maintaining a welcoming and secure environment. Strong interpersonal and organizational skills with a proactive approach to problem-solving and customer service.

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

• Security Guard Lisa Warehouse Sale November 2024 to December 2024
• Ensured safety and security during high-traffic sale events, monitoring entry and exit points.
• Conducted routine surveillance to identify and prevent theft or unauthorized access.
• Managed crowd control, ensuring orderly flow and adherence to safety regulations.
• Assisted customers and staff during emergency situations, demonstrating quick and effective problem-solving skills.
• Professional Experience

• Patrolled assigned areas to prevent unauthorized access and ensure compliance with site protocols.
• Operated surveillance equipment to monitor premises for suspicious activity.
• Prepared detailed incident reports for any security-related occurrences.
• Collaborated with law enforcement during investigations or emergencies.