Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Tushar Anand

Brampton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Rogers
03.2019 - 01.2021
  • Worked with customer for complaints, orders or needed information about a product or service purchased from a company or organization
  • Provides necessary solutions depending on situations and still prioritizes customer needs
  • Responded to a high volume of inbound calls consequently to avoid on hold waiting time
  • Used company trouble shooting to evaluate technical problems while increasing expertise to find appropriate solution
  • Excelled in resolving customer complaints, providing best possible solutions in a thorough and clear manner that helped callers feel even more satisfied
  • Maintained a high level of customer satisfaction by completing calls with professionalism including addressing customer needs and resolving concerns, offering advices, paying attentions to special bonds
  • Worked with customer for complaints, orders or needed information about a product or service purchased from a company or organization
  • Provides necessary solutions depending on situations and still prioritizes customer needs


Reference

James Mcgrath, former manager

contact (9022094221)


Manager

PIZZA TOWN
03.2021 - 09.2024
  • Effectively manages employees and other staff, overseeing entire restaurant operations and handling various customer complaints
  • Delivers financial reports to determine sales and efficiently monitors supply chain and logistics
  • Analyzes restaurant issues and concerns to determine best possible solutions and executes final plan
  • Answers customer calls promptly to avoid on holding waiting time and responds to customer requests for product services and company information
  • Adapts quickly to the restaurant set-up, regularly exceeded daily sales and product add-on quotas
  • Collaborated with a team of 10+ crew members during breakfast, lunch, and weekend shifts to complete orders in a timely manner, maintain restaurant cleanliness, and restock inventory
  • Delivers financial reports to determine sales and efficiently monitors supply chain and logistics


Reference

Juliano ferrari, owner, Pizza Town

DIB holding

Contact-(9022092003)


Education

Associate of Science - Computer Engineering

Northern College of Applied Arts And Technology
Scarborough
09-2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Relationship building
  • Strategic planning

Languages

English
Full Professional

Timeline

Manager

PIZZA TOWN
03.2021 - 09.2024

Customer Service Representative

Rogers
03.2019 - 01.2021

Associate of Science - Computer Engineering

Northern College of Applied Arts And Technology
Tushar Anand