Tu (Rose) Hoang
North York,ON
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Hostess
168 Sushi Buffet Restaurant
Concord, ON
10.2021 - Current
- Fulfilling guests special requests during visits.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Cleaned and restocked counter areas, replenished cash drawer .
- Taking and packing takeout orders from customers.
Personal Shopper
Real Canadian Superstore
Scarborough
04.2020 - 04.2021
- Satisfied customers with quick, accurate service under tight deadlines.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Suggested comparable products to replace out-of-stock items.
- Using a POS system to cash out a customer's online orders.
Server
Juzz Suhsi Restaurant
Toronto, ON
01.2020 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and offered solutions.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Head Hostess
Mandarin Chinese Buffet Restaurant
Toronto, ON
01.2019 - 03.2020
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Education
AEC / DEP Or Skilled Trade Certificate - Hospitality Management
Seneca College of Applied Arts And Technology
North York, ON12.2021
High School Diploma -
John Polanyi Collegiate Institute
Toronto, ON06.2019
Skills
- Communication Skills
- Attention to Detail
- Problem Resolution
- Planning & Organizing
- Customer Service
- Decision Making
- https://www.linkedin.com/in/tu-hoang-a8b2a31a6/
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Certification
- Smart Serve
- CPR level C
- Driver's License class C
- AODA Customer Service Training
- Guest Service Gold® and Certified Guest Service Professional (CGSP)
- WHMIS - Workplace Hazardous Materials Information System
- Food Handler
- Hootsuite Certified Professional
- Google Analytics
- Working with Difficult People - LinkedIn Learning
- Align Recruiting with Job Requirements - LinkedIn Learning
- Developing Self-Awareness - LinkedIn Learning
- Problem Solving Techniques - LinkedIn Learning
- Business Etiquette: Phone, Email, and Text - LinkedIn Learning
- Branding Foundations. - LinkedIn Learning
Timeline
Lead Hostess
168 Sushi Buffet Restaurant
10.2021 - Current
Personal Shopper
Real Canadian Superstore
04.2020 - 04.2021
Server
Juzz Suhsi Restaurant
01.2020 - 03.2020
Head Hostess
Mandarin Chinese Buffet Restaurant
01.2019 - 03.2020
AEC / DEP Or Skilled Trade Certificate - Hospitality Management
Seneca College of Applied Arts And Technology
High School Diploma -
John Polanyi Collegiate Institute
- Smart Serve
- CPR level C
- Driver's License class C
- AODA Customer Service Training
- Guest Service Gold® and Certified Guest Service Professional (CGSP)
- WHMIS - Workplace Hazardous Materials Information System
- Food Handler
- Hootsuite Certified Professional
- Google Analytics
- Working with Difficult People - LinkedIn Learning
- Align Recruiting with Job Requirements - LinkedIn Learning
- Developing Self-Awareness - LinkedIn Learning
- Problem Solving Techniques - LinkedIn Learning
- Business Etiquette: Phone, Email, and Text - LinkedIn Learning
- Branding Foundations. - LinkedIn Learning
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