Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Turker Kaya

Los Angeles

Summary

Dynamic Principal Clinical Specialist at Medtronic with expertise in cardiac device implantation and clinical workflow optimization. Proven track record in enhancing service quality and achieving sales targets. Adept at patient education and device troubleshooting, recognized with the Pacific Impact Award 2023 for outstanding contributions to clinical excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Principal Clinical Specialist

Medtronic
West Hollywood
01.2025 - Current
  • Assists an EP cardiologist during device implantation and follow up for cardiac rhythm management such as pacemakers, ICD's and Loop Recorders implantable devices. (Including Micra and EV ICD Devices.)
  • Creates a smooth workflow with practical solutions. Implementing MyCarelink Heart in clinics for follow-up.
  • Runs to keep service quality in high level for clinics and patients.
  • Focus on sales and service targets to improve territory's work quality. Helping the sales rep with new sales targets.
  • Worked on personal sales targets with different programs. Took responsibility for CDS Ambassador program and started to work on new targets to improve sales and service quality.
  • Completed CS Consult and CS Prime Programs.
  • Completed the Sr. Micra Technical Expert Program and worked actively to guide, educate, and sign off on the process of new fellows in the territory.

Sales Supervisor (Technical Device and Pre&After Specialist)

Medtronic (NYSE:MDT) Turkey Branch
Antalya
03.2018 - Current
  • Assists an EP cardiologist during diagnostic and invasive procedures including programmed electrical stimulation, sterile scrub technique, catheter ablation for cardiac arrhythmias and device implantation for cardiac rhythm management such as pacemakers and other advanced implantable devices.
  • Assists physicians during implant procedures of Tachy-Brady products.
  • Analyzes and reprograms all cardiac devices with various programs based on findings under direction of physician.
  • Performs independently quarterly transtelephonic device checks.
  • Conducts family and patient education for Pacemakers/ICD’s.
  • Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  • Operates cardiac diagnostic equipment in order to provide cardiac diagnostic studies on devices.
  • Responsible for consignment inventory tracking, semiannual audits, expired product and returns.
  • Coordinating the sales operation, and making a work plan for team members for the Antalya area.

Sr. Specialist (Technical Device and Pre&After Specialist)

Medtronic (NYSE:MDT) Turkey Branch
Antalya
12.2012 - Current
  • Assists an EP cardiologist during diagnostic and invasive procedures including programmed electrical stimulation, sterile scrub technique, catheter ablation for cardiac arrhythmias and device implantation for cardiac rhythm management such as pacemakers and other advanced implantable devices.
  • Assists physicians during implant procedures of Tachy-Brady products.
  • Analyzes and reprograms all cardiac devices with various programs based on findings under direction of physician.
  • Performs independently quarterly transtelephonic device checks.
  • Conducts family and patient education for Pacemakers/ICD’s.
  • Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  • Operates cardiac diagnostic equipment in order to provide cardiac diagnostic studies on devices.
  • Responsible for consignment inventory tracking, semiannual audits, expired product and returns.
  • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
  • Functions as a primary liaison between patients, staff and physician.
  • Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, specialty product usage and customer training.
  • Prioritize and appropriately respond to requests in a high-stress environment.
  • Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms. Provide supplemental training support during product launches and for high touch specialty products.
  • Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions especially training, troubleshooting and general case support.

Senior Clinical Specialist

Medtronic
West Hollywood
09.2019 - 01.2025
  • Assists an EP cardiologist during device implantation and follow up for cardiac rhythm management such as pacemakers, ICD's and Loop Recorders implantable devices. (Including Micra.)
  • Creates a smooth workflow with practical solutions. Implementing MyCarelink Heart in clinics for follow-up.
  • Runs to keep service quality in high level for clinics and patients.
  • Focus on sales and service targets to improve territory's work quality. Helping the sales rep with new sales targets.
  • Attended the Field Advisory Board to improve product and service quality.
  • Winner of Pacific Impact Award 2023.
  • Completed CS Consult and CS Prime Programs.
  • Completed the Sr. Micra Technical Expert Program and worked actively to guide, educate, and sign off on the process of new fellows in the territory.

Specialist (Technical Device and Pre&After Specialist)

NUVE A.S.
Istanbul
11.2011 - 11.2012
  • Responsible for selling and technical support of general laboratory devices.
  • Maximize customer case support capability through proper planning and scheduling techniques.
  • Maintain composure and problem solving focus during stressful interactions.
  • Prepares patient for all interrogation exams.
  • Maintains awareness of comfort and safety needs of patient.

Education

Bachelor's Degree - Business Administration

Anadolu University
Eskisehir, Turkey
01.2017

Associate's Degree - Biomedical Sciences

Akdeniz University
Antalya, Turkey
01.2010

Master's Degree - Master of Business Administration

Antalya Bilim University
Antalya, Turkey

Skills

  • Cardiac device implantation
  • Patient education
  • Clinical workflow optimization
  • Device troubleshooting
  • Sales strategy execution
  • Customer relationship management

Certification

BLS (valid until Feb 2019)

Timeline

Principal Clinical Specialist

Medtronic
01.2025 - Current

Senior Clinical Specialist

Medtronic
09.2019 - 01.2025

Sales Supervisor (Technical Device and Pre&After Specialist)

Medtronic (NYSE:MDT) Turkey Branch
03.2018 - Current

Sr. Specialist (Technical Device and Pre&After Specialist)

Medtronic (NYSE:MDT) Turkey Branch
12.2012 - Current

Specialist (Technical Device and Pre&After Specialist)

NUVE A.S.
11.2011 - 11.2012

Bachelor's Degree - Business Administration

Anadolu University

Associate's Degree - Biomedical Sciences

Akdeniz University

Master's Degree - Master of Business Administration

Antalya Bilim University

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Turker Kaya