Tuqa Dhannoon
Mississauga,ON
Summary
Dedicated professional with strong customer service skills, adept at multitasking and managing time effectively. Committed to enhancing customer experiences through attentive service and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Mississauga Dental Walk in, ON
Mississauga, ON
07.2024 - 12.2024
- Process customer payments using the cash register, and verify invoices for every customer.
- Follow up with customers to confirm their appointments.
- Answering calls and emails from customers and transferring them to the appropriate department.
- Prepare welcome packages for new hires.
- Handle inquiries from internal staff regarding office operations.
- Develop designs of visual concepts, including selecting colors, layouts, text styles, and image styles.
- Greet visitors and help.
IT Technician
Manar Derma Clinic
Mosul, Iraq
10.2021 - 06.2024
- Monitored system performance and implemented preventive maintenance procedures.
- Maintained IT equipment and supplies inventory.
- Implemented security measures, including firewall configuration and virus protection updates.
- Resolved hardware issue and performed necessary part replacements.
- Assisted users via phone, troubleshooting problems and conducting diagnostics to identify root causes.
- Updated software with patched and new installations to enhance security and performance.
Education
Bachelor of Science - Computer Engineering
Universcity of Mosul
Mosul, Iraq06-2022
Skills
- Team collaboration
- Effective communication
- Customer service
- Adaptability under pressure
- Problem solving
- Time management
Timeline
Receptionist
Mississauga Dental Walk in, ON
07.2024 - 12.2024
IT Technician
Manar Derma Clinic
10.2021 - 06.2024
Bachelor of Science - Computer Engineering
Universcity of Mosul
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