TUPOU A FANAIKA
Richmond
Summary
Hardworking and reliable GSE coordinator focused on going above and beyond to support team and serve our vendors/customers. Trained in coordinating offering top-notch abilities. Motivated to continue to learn and grow as professional for customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
United Airlines
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
GSE Coordinator
Dnata
05.2018 - 2022
- Make sure the mechanics order the parts needed.
- Order parts needed from all vendors.
- Get quotes for the cost of the parts.
- Input invoices into the EBIS system.
- Input Purchase Orders needed for quotes from vendors.
- Collect all packing slips and invoices received from the orders
- Make sure PMI are done on time by the mechanics.
- Make sure fire extinguishers are up to date.
- Make sure Daily Fluid checks are done by the mechanics on time.
- Make sure all GSE equipments are fully functional.
Fleet Service Agent
McGee Air Services
02.2017 - 12.2018
- Make sure cleaning supplies are stocked in the airplanes.
- Wipe down all passenger chairs.
- Wipe down all tables.
- Wipe down all surfaces and walls of the airplane.
- Make sure supplies are stocked.
- Pick up all trash.
Professional Cleaner
John Burns A. School of Medicine
01.2015 - 08.2016
- Sweep and mop all floors.
- Empty all trash bins from all areas of the school.
- Wipe down all tables and chairs in all study rooms.
- Wipe down all furnitures.
- Stock all paper towels and toilet papers.
- Dusted and wiped light fixtures, windowsills, and baseboards.
- Reported on the status of inventory of cleaning materials and equipment.
Stock Associate
Walmart
07.2014 - 12.2014
- Stock all shelves with the merchandise needed.
- Make sure all shelves are stocked neatly.
- Reorder items that need to be ordered in the inventory.
Retail Fitting Room Associate
Macys
07.2014 - 12.2014
- Make sure fitting room is clear of all clothing.
- Put back all clothing from the fitting rooms.
- Fold up all clothing on the display tables.
- Make sure clothing racks are neat.
- Monitored fitting rooms to promptly assist guests with room assignments.
- Helped customers locate particular fits and styles and assisted with styling.
- Dressed mannequins and organized merchandise on department displays.
- Returned unwanted items to sales floor and maintained organized fitting rooms.
- Cleaned and sanitized locker rooms and common areas, disinfecting surfaces and equipment.
Janitorial Cleaner
People Who Clean
02.2006 - 07.2014
- Perform cleaning duties as necessary.
- Wipe down all furnitures and surfaces.
- Sweep and mop all floors.
- Clean all offices cubicles and conference rooms.
- Stock all toiletries and stock supply room.
Education
GED - undefined
Kailua High School
Honolulu, Hawaii08.1999
Skills
- GSE maintenance
- Teamwork
- Prioritization
- Verbal communication
- Planning
- Multitasking
- Customer relations
Timeline
Customer Service Representative
United Airlines
04.2022 - Current
GSE Coordinator
Dnata
05.2018 - 2022
Fleet Service Agent
McGee Air Services
02.2017 - 12.2018
Professional Cleaner
John Burns A. School of Medicine
01.2015 - 08.2016
Stock Associate
Walmart
07.2014 - 12.2014
Retail Fitting Room Associate
Macys
07.2014 - 12.2014
Janitorial Cleaner
People Who Clean
02.2006 - 07.2014
GED - undefined
Kailua High School
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