Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tunde Busayo

Winnipeg,Manitoba

Summary

Dynamic Technology Support Specialist with a proven track record at the University of Winnipeg, excelling in ticket resolution and incident management. Adept at troubleshooting complex issues while fostering stakeholder collaboration. Skilled in Agile methodologies, I enhance team performance and drive project success through effective communication and strategic planning.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Technology Support Specialist

UNIVERSITY OF WINNIPEG
03.2024 - Current
  • Provide front-line technical support to staff and colleagues in a timely and professional manner.
  • Utilize the Information Technology (IT) Web Helpdesk Software to track, monitor, and maintain assigned incidents, tickets, and projects.
  • Troubleshoot hardware, software, and peripherals.
  • Document accurately and track issues and resolutions in helpdesk ticketing systems.
  • Escalate complex issues to higher-level teams and specialized departments as needed
  • Managed audiovisual equipment, including projectors, laptops, and video conferencing equipment.
  • Process an average of 15 inbound technical support calls.

Project Coordinator

GARNET CONSTRUCTIONS
04.2022 - 01.2024
  • Monitored sprint progress, maintained backlog accuracy, and delivered transparent project status reports to ensure adherence to timelines and budgets.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Promoted Agile best practices and continuous improvement by implementing iterative planning and visual project tracking tools.

Help Desk Technician

IDS SOLUTIONS
11.2018 - 08.2021
  • Optimized technology support by providing timely and effective troubleshooting for hardware and software issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored system performance to identify potential issues.
  • Configured hardware, devices, and software to set up workstation for onboarding employees.
  • Evaluated emerging technologies for potential incorporation into company systems, staying abreast of industry trends.
  • Troubleshot complex technical issues effectively by drawing upon knowledge of industry best practices.

Desktop Support Engineer

AIM GROUP
05.2014 - 07.2016
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
  • Assisted with the implementation of new technology solutions, contributing to successful organizational growth.

IT Technician

CONTINENTAL BROADCASTING SERVICE
03.2009 - 05.2014
  • Configured hardware, devices, and software to set up broadcast workstation
  • Maintained office PCs, networks and mobile devices.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Supported end-users in various applications to optimize their productivity and performance.
  • Evaluated emerging technologies for potential incorporation into company systems, staying abreast of industry trends.
  • Troubleshot complex technical issues effectively by drawing upon knowledge of industry best practices.
  • Evaluated emerging technologies for potential incorporation into company systems, staying abreast of industry trends.

Education

Bachelor of Science - Computer Science

O.O.U
05-2008

Skills

  • Ticketing System Management
  • Remote Desktop Support & Assistance (TeamViewer, LogMeIn)
  • Technical Troubleshooting & System Administration (Windows 10/11, macOS, Linux)
  • Network Configuration, Monitoring & Basic Administration
  • Experience with VMware and Hyper-V
  • Ticket Resolution & Incident Management
  • Agile Methodologies & Frameworks
  • Sprint Planning, Backlog Management & Daily Stand‑ups
  • JIRA & Project Tracking Tool Administration
  • Stakeholder Collaboration, Conflict Resolution & Team Coaching

Certification

  • Certified ScrumMaster, ScrumAlliance
  • PRACTICAL HELP DESK ASSOCIATE (PHDA), TCM SECURITY
  • Security+, CompTIA - [exp. 2025]
  • Certified Junior Cybersecurity Associate, HackTheBox (HTB) - [exp. 2025]

Languages

English
Native or Bilingual

Timeline

Technology Support Specialist

UNIVERSITY OF WINNIPEG
03.2024 - Current

Project Coordinator

GARNET CONSTRUCTIONS
04.2022 - 01.2024

Help Desk Technician

IDS SOLUTIONS
11.2018 - 08.2021

Desktop Support Engineer

AIM GROUP
05.2014 - 07.2016

IT Technician

CONTINENTAL BROADCASTING SERVICE
03.2009 - 05.2014

Bachelor of Science - Computer Science

O.O.U

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Tunde Busayo