Tumusifu Yves
LaSalle
Summary
Proven IT Technician with a track record of optimizing networks and enhancing efficiency at Mosino One. Skilled in remote support and network troubleshooting, I exceed delivery targets by leveraging technical and customer service skills. Achieved a significant reduction in onsite visits, demonstrating a commitment to results through innovative problem-solving and effective communication.
Overview
1
1
year of professional experience
Work History
IT Technician
Mosino One
05.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Delivery Driver
Canpar Express
01.2024 - 05.2024
- Delivered packages to customers in a timely and efficient manner, consistently meeting or exceeding delivery targets.
- Maintained accurate records of deliveries, including obtaining signatures and handling payment transactions as required.
- Conducted pre-trip inspections of vehicles to ensure they were in good working condition and reported any maintenance issues.
- Provided excellent customer service, addressing any concerns or issues promptly and professionally.
- Managed and optimized delivery routes using GPS and route-planning software to enhance efficiency and reduce delivery times.
- Adhered to safety and traffic regulations, ensuring a clean driving record.
Assistant Dispatcher
REMCO
07.2023 - 01.2024
- Streamlined communication processes by establishing clear channels between drivers, dispatchers, and management.
- Assisted in the development of training programs for new dispatchers to ensure a smooth onboarding process.
- Developed strong relationships with key clients through consistent communication regarding shipment statuses or potential delays.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Education
Bachelor of Science - IT Network Security
Mount Kenya University
Rwanda12.2022
High School Diploma -
Gihozo Secondary School
Rwanda08.2016
Skills
- Remote Support
- Help Desk Operations
- Application installations
- Software configuration
- Time Management
Languages
English
Native or Bilingual
French
Professional Working
Timeline
IT Technician
Mosino One
05.2024 - Current
Delivery Driver
Canpar Express
01.2024 - 05.2024
Assistant Dispatcher
REMCO
07.2023 - 01.2024
Bachelor of Science - IT Network Security
Mount Kenya University
High School Diploma -
Gihozo Secondary School
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