Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TULSI PATEL

Toronto,ON

Summary

Developed technical troubleshooting and problem-solving skills in fast-paced support environment. Expertise in diagnosing and resolving software and hardware issues, along with strong customer service abilities. Seeking to transition into new field where these skills can be applied to drive efficiency and satisfaction.

Overview

1
1
year of professional experience

Work History

Technical Support Analyst (Part time)

Teleperformance
05.2024 - 05.2025
  • Company Overview: Business Process Outsourcing (BPO) solutions to a variety of markets globally.
  • Remotely support over 500+ corporate users globally with IT-related issues
  • Provide first-line technical support to employees experiencing difficulties with hardware, operating system, web application access issue and software installation requests and many more.
  • Support VPN, Password reset, MFA, User and Active directory, Microsoft office Suite, Windows Operating System.
  • Work as admin on Microsoft Entra, SharePoint, Teams, Exchange, Azure.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.

Education

Computer System Technician - Information Technology Infrastructure and Services

Sheridan College
Brampton, ON
04.2025

Skills

  • Remote technical support
  • Software installation
  • Hardware configuration
  • Customer support
  • Operating systems
  • Active listening

Languages

English

Timeline

Technical Support Analyst (Part time)

Teleperformance
05.2024 - 05.2025

Computer System Technician - Information Technology Infrastructure and Services

Sheridan College

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TULSI PATEL