Tuloa Smith
Berkeley
Summary
Proven performer in fast-paced retail environments, adept at boosting customer satisfaction and sales support through effective stock rotation and exceptional service. At Mana Foods, excelled in customer interactions, enhancing store efficiency and safety. Skilled in both team collaboration and independent problem-solving, consistently meeting employer's expectations with a focus on results. Diligent with solid background in maintaining inventory and ensuring shelves are well-stocked.
Overview
4
4
years of professional experience
Work History
Grocery Stocker, Cashier, Baker
Mana Foods
06.2021 - 09.2025
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Checked aisles for spills to complete quick clean-up.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Complied with health and safety codes to protect staff and customers.
Brand Representative
Abercrombie & Fitch
11.2024 - 04.2025
- Developed and executed brand strategies to enhance market presence and customer engagement.
- Led promotional campaigns, increasing brand awareness through targeted outreach and community involvement.
- Trained and mentored junior representatives in brand messaging and customer service techniques.
- Analyzed market trends to inform strategic decisions on product positioning and promotional activities.
Barista, Dish Washer
Grandma's Coffee House
06.2022 - 08.2023
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Education
No Degree -
'Iolani School
Honolulu06.2025
Skills
- Unloading procedures
- Product labeling skills
- Heavy Lifting
- Stock Rotation
- Customer Service
- Price Checking
- Sales Support
- Stock rotation
- Customer assistance
- Cash handling
- Transaction accuracy
- Team training
- Heavy item lifting
Languages
Hawaiian
Native or Bilingual
Timeline
Brand Representative
Abercrombie & Fitch
11.2024 - 04.2025
Barista, Dish Washer
Grandma's Coffee House
06.2022 - 08.2023
Grocery Stocker, Cashier, Baker
Mana Foods
06.2021 - 09.2025
No Degree -
'Iolani School