TULIKA JHA
Toronto,ON
Summary
With over 5 years of experience in administration, customer relations and content creation, I bring strong skills in social media management, content creation, and data analysis. My expertise in optimizing online presence and leading teams has resulted in increased engagement and revenue growth through strategic initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SOCIAL MEDIA SPECIALIST – H2O FLOAT STUDIO
H2O Float Studio
03.2023 - Current
- Developing and implementing a content strategy to ensure consistent and engaging posts that align with the brand's voice and goals.
- Keeping up-to-date with social media trends and changes in algorithms to stay relevant and adapt strategies.
- Interacting with the audience by responding to comments, messages, and mentions, as well as fostering discussions and relationships with followers.
- Creating and curating content, including text, images, videos, and graphics, tailored for specific social media platforms.
Customer Relations Specialist
Teleperformance Canada
10.2022 - 02.2023
- Led representatives, enhancing workflow, achieving 20% faster response
- Analyzed feedback, enhanced processes, boosting satisfaction by 15%
- Built rapport, leading to 10% higher repeat business
- Trained team in communication, conflict resolution.
Marketing Specialist
Cognizant
07.2019 - 01.2020
- Proficiently manage and optimize Google My Business listings for clients. This includes ensuring accurate business information, updating photos, and utilizing GMB features to enhance visibility.
- Prepare reports on the performance of listings, showcasing key metrics and offering recommendations for improvement. Present findings to relevant stakeholders.
- Monitor and respond to customer reviews left on Google, maintaining a positive and professional image for the client
- Collaborate with cross-functional teams to develop and implement marketing strategies that leverage business listings on Google.
Education
Post Graduate Diploma - Marketing Management
Centennial College
09.2023
Post Graduate Diploma - Project Management
Durham College
Oshawa, ON09.2022
Bachelors of Technology - Biotechnology
SRM University
Chennai, India05.2019
Skills
- Strong Communication
- Customer Engagement
- Teamwork/ Independent work
- Administrative support
- Operations
- Social Media Management
- Content creation
- Attention-to-detail
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Google AdWords Certified
- Google Analytics Certified
Timeline
SOCIAL MEDIA SPECIALIST – H2O FLOAT STUDIO
H2O Float Studio
03.2023 - Current
Customer Relations Specialist
Teleperformance Canada
10.2022 - 02.2023
Marketing Specialist
Cognizant
07.2019 - 01.2020
Post Graduate Diploma - Marketing Management
Centennial College
Post Graduate Diploma - Project Management
Durham College
Bachelors of Technology - Biotechnology
SRM University
- Google AdWords Certified
- Google Analytics Certified
Similar Profiles
Patti SalomonPatti Salomon
Founder/Owner/Operator at Salt 360 Float StudioFounder/Owner/Operator at Salt 360 Float Studio
Kayla BrownKayla Brown
Wellness Studio Manager at Pure Sweat + Float StudioWellness Studio Manager at Pure Sweat + Float Studio
EMMA WILLIAMSEMMA WILLIAMS
Wellness Advocate at Pure Sweat Float StudioWellness Advocate at Pure Sweat Float Studio