Tule Nau
Pasadena
Summary
Dedicated higher education professional with over 10 years of experience at Western Governors University. Proven success in navigating substantial organizational change while delivering high-quality student support across financial, academic, and technical service lines. Expertise in records management, assessment operations, and multi-channel communication. Currently pursuing a B.S. in Business Management with an expected graduation in April 2026.
Overview
12
12
years of professional experience
Work History
Student Support Coordinator
Western Governors University
07.2014 - Current
WESTERN GOVERNORS UNIVERSITY | Jul. 2014 – Present
STUDENT SUPPORT SERVICES
Records Managed Services | Jan. 2025 – Present
- Data Integrity: Manages the processing of third-party exam score postings and personal information changes, ensuring student record accuracy.
- Compliance Support: Facilitates enrollment verification letters and provides specialized phone support for records processing questions and/or concerns.
Assessment Services | Jan. 2016 – Jan. 2025
Student Services | July 2021 – Jan. 2025
- Technical Troubleshooting: Resolved webcam and system issues while providing guidance on exam content and technical support.
- Case Management: Handled high-volume email and chat support for Student and Assessment Services, managing complaints, feedback, and appeal requests.
- Student Liaison: Acted as a key point of contact for program mentor/course instructor changes, equipment requests (laptops/webcams), and support for student questions and/or concerns during and after there time with WGU. Supported student feedback and complaints.
Financial Services | Jan. 2015 – Dec. 2015
- Financial Advising: Assisted students with financial aid applications, payment plans, and balance inquiries.
- Resolution Management: Addressed student concerns regarding financial accounts and funding with professional communication and problem-solving.
Student Support Operations | July 2014 – Jan. 2015
- Cross-Functional Support: Supported all primary service lines, including assessments, student services, learning resources, financial aid and student accounts, gaining a holistic view of university operations.
Education
Diploma -
Granger High School
West Valley City, UT06-2013
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT04-2026
Skills
- Microsoft Office Suit/Computer Savvy
- Time Management/Organizational Skills
- Ability to Multi-Task
- Problem Solver
- Strong Teamwork/Collaboration Skills
- Motivated, Self-Starter
- Creative Effective Communicator
- Customer Service
- Emotional Intelligence: Empathy and Self-Awareness
- Adaptability/Flexibility
Accomplishments
LeaderChats: For being recognized for my performance and demonstrated excellence in the Leadership Principles. This was an opportunity to build relationships with WGU senior leaders and a small group of high-performing colleagues, share best practices, and establish a community of support.
Timeline
Student Support Coordinator
Western Governors University
07.2014 - Current
Diploma -
Granger High School
Bachelor of Science - Business Management
Western Governors University