Tukova Stokes
San Bernardino
Summary
Dynamic professional with extensive experience at USPS, excelling in customer service and mail sorting. Proven ability to navigate routes efficiently while maintaining safety awareness. Recognized for enhancing client satisfaction through effective communication and complaint resolution. Skilled in technology use and team development, ensuring high-quality service delivery in fast-paced environments.
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.
Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering [Number] years of carrier experience on high-volume routes.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Mail Carrier
USPS
01.2012 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Security Officer
Dodger Stadium
03.2009 - 04.2011
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to emergency situations to assess and deflect issues.
T & C Computer
Customer Service Department
01.2007 - 11.2010
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA04-2005
Skills
- Vehicle loading
- Hand-eye coordination
- Postal regulations
- Parcel delivery
- Scan parcels
- Route navigation
- Safety awareness
- Mail sorting
- Registered mail coordination
- Weather tolerance
- Technology use
- Complaint resolution
- Account updating
- Scheduling
- Information security
- Customer service
- Microsoft outlook
- Verbal and written communication
- Microsoft Excel
- Multi-task management
- Team development
- Decision-making
- In-store support
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Mail Carrier
USPS
01.2012 - Current
Security Officer
Dodger Stadium
03.2009 - 04.2011
T & C Computer
Customer Service Department
01.2007 - 11.2010
High School Diploma -
Crenshaw High School
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