Tuiluaai Saga
Hayward
Summary
Organized and dedicated individual seeking an administrative role in the medical field to utilize strong communication and organizational skills, ensuring smooth office operations and excellent patient support.
Overview
17
17
years of professional experience
Work History
Gas Station Clerk
Rocket Fuel
Castro Valley, CA
05.2024 - Current
- Handle cash register transactions accurately and efficiently
- Restock shelves and coolers with drinks and food items to maintain product availability
- Clean and organize the work area to ensure a safe and welcoming environment
- Provide friendly customer service and assist customers with their needs
Customer Service Representative
Pacific Coast Container
Oakland, CA
06.2022 - 05.2023
- Answered high volume of phone calls, providing accurate information on customer container status
- Managed inbound and outbound container processing, ensuring timely updates and organization
- Created and maintained folders for incoming containers to streamline documentation
- Performed extensive data entry related to container tracking and facility operations
- Monitored container status through a live spreadsheet to ensure real-time accuracy
- Assisted with coordinating container arrivals to the facility's yard
Staffing Coordinator / Front Desk Receptionist
V-Force Staffing Solutions
San Leandro, CA
04.2016 - 01.2018
- Started as a temporary front desk receptionist and became permanent within 9 months
- Answered phones and greeted visitors, serving as first point of contact for clients and temps
- Conducted heavy data entry and managed extensive email communication regarding temp placements
- Coordinated placement of temporary staff based on client needs and sourced candidates online
- Administered drug tests for temporary employees to ensure compliance
Medical Office Receptionist
Imotion Physical Therapy
Fremont, CA
04.2009 - 06.2010
- Managed patient scheduling and coordinated appointments for optimal office efficiency.
- Assisted with insurance verifications, ensuring accurate patient information and coverage details.
- Supported front desk operations by answering phones and addressing patient inquiries promptly.
- Maintained medical records compliance, ensuring confidentiality and adherence to HIPAA regulations.
- Trained new staff on office procedures, improving onboarding efficiency and team performance.
- Implemented workflow improvements that enhanced patient check-in processes and reduced wait times.
- Developed strong relationships with patients, fostering a welcoming environment and increasing satisfaction levels.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Education
Associate of Arts - Billing And Coding
Ultimate Medical Academy
Tampa, FL09-2025
High School Diploma -
El Camino High School
Oceanside, CA06-2001
Skills
- Customer service and assistance
- Cleanliness and hygiene
- Operating cash register
- Stocking shelves
- Complaint handling
- Data entry
- Office administration
- Computer skills
- Administrative support
- Microsoft Word
- Microsoft Excel
- Filing
- Scheduling
- Appointment scheduling
- Typing speed 50-60 WPM
Languages
Samoan
Native or Bilingual
Timeline
Gas Station Clerk
Rocket Fuel
05.2024 - Current
Customer Service Representative
Pacific Coast Container
06.2022 - 05.2023
Staffing Coordinator / Front Desk Receptionist
V-Force Staffing Solutions
04.2016 - 01.2018
Medical Office Receptionist
Imotion Physical Therapy
04.2009 - 06.2010
Associate of Arts - Billing And Coding
Ultimate Medical Academy
High School Diploma -
El Camino High School